If You Need Assistance or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the purchase date. (See the “ANote to You” section.) This information will help us respond properly to your request.
1. Before calling for assistance . ..
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a
srvice call.
PROBLEM | POSSIBLE CAUSE |
| SOLUTION | |||
Nothing | will | The unit is not | wired into a live | Contact | a qualified | Whirlpool service |
operate |
| circuit with the | proper voltage. | technician | to wire | unit into a live |
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| circuit with the proper voltage. | ||
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| (See Installation Instructions.) | ||
The microwave oven will not run
A household | fuse | has | blown or | Replace | household | fuse | or reset | ||||||
a circuit | breaker has tripped. | circuit | breaker. |
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The | electric | company | has | Check | electric | company | for | a power | |||||
experienced | a power | failure. | failure. |
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You are using the oven as | Touch | TIMER | OFF | to cancel | the | ||||||||
a timer. |
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| Minute |
| Timer. |
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The | door | is not firmly | closed | Firmly close and latch door. |
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and | latched. |
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You | did not touch | START/ | Touch | START/ENTER. |
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ENTER. |
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You | did | not | follow | directions | Check | instructions | for | the function | |||||
exactly. |
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| you are | operating. |
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An operation | that | was | pro- | Touch | OFF/CANCEL | to cancel | |||||||
grammed | earlier | is still running. | previous | programming. |
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continued on next page
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