If You Need Assistance or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance .. .
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
Nothing will operate
The microwave oven will
not run
Turntable will not turn
POSSIBLE CAUSE
The power supply cord is not plugged into a live circuit with the proper voltage.
A household fuse has blown or a circuit breaker has tripped.
The electric company has experienced a power failure.
You are using the oven as a timer.
The door is not firmly closed and latched.
You did not touch START/ ENTER.
You did not follow directions exactly.
An operation that was pro- grammed earlier is still running.
Turntable is not correctly in place.
Support is not operating correctly.
SOLUTION
Plug power supply cord into a live circuit with the proper voltage. (See pages 7 and 9.)
Replace household fuse or reset circuit breaker.
Check electric company for a power failure.
Touch OFF/CANCEL to cancel the Minute Timer.
Firmly close and latch door.
Touch START/ENTER.
Check instructions for the function you are operating.
Touch OFF/CANCEL to cancel previous programming.
Make sure turntable is
Remove turntable and restart oven. If turntable support does not move, call an authorized Whirlpool service technician for repair. Cooking without the turntable can give you poor results.
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