IfYou Need Assistance
Or Service
This section is designed to help you save the cost of a service call. First we outline possible problems, their causes and their solutions. However, you may still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, you will need to provide a complete descrip- tion of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information is needed to respond to your request properly.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
Nothing will operate
The oven will not operate
The surface units will not operate
Control knob(s) will not turn
The
POSSIBLE CAUSE
The power cord is not plugged into a live circuit with proper voltage.
A household fuse has blown or a circuit breaker has tripped.
The electronic controls have not been set correctly.
A delayed start time has been programmed.
A household fuse has blown or a circuit breaker has tripped.
Surface units are not plugged in all the way.
The control knobs are not being set correctly.
You are not pushing in before turning.
The range clock does not show the correct time of day.
The Lock Lever is not in the Clean
A delayed start time has been programmed.
SOLUTION
Plug the power cord into a live circuit with proper voltage. (See Installation Instruc- tions.)
Replace household fuse or reset circuit breaker.
Refer to pages
Wait for the start time to be reached.
Replace household fuse or reset circuit breaker.
Plug surface units in all the way. (See “Replacing” on page 33.)
Push control knobs in before turning to a setting.
Push control knob(s) in before turning to a setting.
Reset clock to show the correct time of day. (See page 11.)
Move Lock Lever all the way to the right.
Wait for the start time to be reached.
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