WhisperKool SS4000, SS7000 Customer Service, Troubleshooting, 8.2Product Warranty Information

(d)Purchasers should satisfy themselves that the product they are purchasing is suitable for their needs and requirements.

(e)Purchasers are responsible for assuring the safety of any and all items that are kept and stored in the wine cellar. Vinothèque takes no responsibility for the safety of such items in the event that the environment becomes unsuitable for proper storage.

6.Customer Service

Vinothèque customer service department is available Monday through Friday, from 8:00 a.m. to 4:00 p.m. Pacific Time and can be reached at 1-800-343-9463.

7. Troubleshooting

The customer service department is available to answer questions regarding our products and to assist in basic troubleshooting in the event that a problem arises.

Vinothèque reserves the right to have a certified, Vinothèque-approved, HVAC technician go on site and inspect the product if the initial trouble shooting warrants further investigation.

If after on-site inspection of the product, it appears the product may be malfunctioning due to a defect in the unit, Vinothèque will cover the costs of the evaluation by the certified HVAC technician. If the product is malfunctioning due to the improper installation or some other act or omission by a party other than Vinothèque, then the user is responsible for the costs of the on-site evaluation by the technician in addition to any repair costs.

8.Request for Product Evaluation and Repair Under Warranty

8.1Split System Field Service Warranty Policy

This Policy is to clarify what falls under Warranty Service and what becomes the responsibility of the Owner. Vinothèque (“manufacturer”) strives to provide our customers with a superior product and we back our product with a Two Year Limited Warranty. Please review the following guidelines to ensure you have a complete understanding of our Policy and coverage of your Split System. Vinothèque will respond to your request for service once this letter has been signed and returned to the manufacturer.

8.2Product Warranty Information

(a)LABOR: For a period of two (2) years from the date of purchase, if this Product is determined to be defective after undergoing customer service troubleshooting, Vinothèque will repair or replace the Product, at its option and discretion, at no charge to the customer. After the Warranty Period, the customer is responsible for ALL labor charges.

(b)PARTS: Vinothèque will supply, at no charge, new or rebuilt replacement parts in exchange for defective parts for a period of two (2) years which include, but are not limited to, Evaporator Coil, Evaporator Side Fan, Evaporator Solenoid Valve, Thermostat, Condenser Sid Fan, Condenser Side Fan Switch, Compressor, Head Pressure Control, Low Pressure Switch, Condenser Coil, Access T’s, Sight Glass, Liquid Line Drier, High Side Receiver.

(c)FREIGHT: For a period of two (2) years from the date of purchase, Vinothèque will cover freight for the repair of units UNDER WARRANTY to customers within the continental United States.

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