Troubleshooting
IF YOU DO NOT HAVE A SIGNAL:
1.The signal may be blocked by trees, hills or structures. Pull into an area where no trees or buildings are in the line of sight from unit to the satellites.
2.Check your +12 VDC power switch. Make sure it is in the ON position.
3.Check your connections. The receiver must be connected to the power and coax connected from receiver to the satellite dish. Check demultiplexer connection.
4.Check your power supply. The +12 VDC power supply must be hooked up. Check for +12 VDC on the roof at the connector.
5.Is the rear adjustable base bracket facing the rear of the vehicle? See Figure 1, page 4.
6.Loss of signal may also be caused by snow on roof of vehicle.
NOTE: The power rocker switch must be ON for the next steps. Voltage must be +12 VDC, except at the LNBF, see #2, Figure 9, page 11.
6.To check voltage at connections, see Figure 9 on page 11. FOLLOW THE NUMERICAL SEQUENCE ON THE DRAWING AND CHECK VOLTAGE AT:
#1. Power Supply.
#2. LNBF voltage. Disconnect the coax cable from the LNBF. Check voltage from the middle wire to the shield. There should be +12 to +19 VDC. If no voltage is present, make sure receiver is on and check for +12 to +19 VDC at ends of gray coax cable (remove at box junction).
#3.
Heyco connector.
7.Are the dip switches in the correct position (101 or 119)?
8.If the unit still does not have a signal, power off and power back on.
PROBLEM | SOLUTION | |
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Signal strength screen meter shows some | Check your power voltage. You may have dirty | |
signal strength, but constantly moves up and | ||
power. You must have a minimum of 12 VDC to | ||
down, and is never locked on satellite. | ||
power the stacked LNBF. If the LNBF shows no | ||
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Unit continues to move, but never finds any signal. | signal strength, the unit will move and operate, but | |
you will not be able to lock onto a signal. | ||
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Have signal strength on the even or odd transpon- | Demultiplexer is not hooked up properly for stacked | |
ders, but not on both transponders. | IF LNBF system, see page | |
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The unit continues to move and the signal strength | Be sure the switches are set on the correct numbers — | |
screen shows that it is finding the satellites, but will | ||
see page 5, step 5. | ||
never lock onto any satellite. Continues to search. | ||
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The unit moves around in circles, then points off | The GPS is not acquiring a signal. | |
the front of the coach. |
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The unit moves in circles and does not find the sat- | Power unit off, then on. | |
ellite, then begins to make grinding noise. | Check switches to make sure they are set correctly. | |
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