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WARRANTY
Warning: Limitations On UsePlease refer to your product user manual for limitations on uses of the product. Specifically, please note that the Xantrex Fleet Power
Please note that the Fleet Power
Return Material Authorization Policy
Before returning a product directly to Xantrex you must obtain a Return Material Authorization (RMA) number and the correct factory “Ship To” address. Products must also be shipped prepaid. Product shipments will be refused and returned at your expense if they are unauthorized, returned without an RMA number clearly marked on the outside of the shipping box, if they are shipped collect, or if they are shipped to the wrong location.
When you contact Xantrex to obtain service, please have your instruction manual ready for reference and be prepared to supply:
•The serial number of your product
•Information about the installation and use of the unit
•Information about the failure and/or reason for the return
•A copy of your dated proof of purchase
Return Procedure
1.Package the unit safely, preferably using the original box and packing materials. Please ensure that your product is shipped fully insured in the original packaging or equivalent. This warranty will not apply where the product is damaged due to improper packaging.
2.Include the following:
•The RMA number supplied by Xantrex Technology Inc clearly marked on the outside of the box.
•A return address where the unit can be shipped. Post office boxes are not acceptable.
•A contact telephone number where you can be reached during work hours
•A brief description of the problem
3.Ship the unit prepaid to the address provided by your Xantrex customer service representative.
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