Xantrex Technology SW Communications Adapter owner manual Return Material Authorization Policy

APPENDIX A – PRODUCT & SYSTEM INFORMATION

RETURN MATERIAL AUTHORIZATION POLICY

You must obtain a Return Material Authorization (RMA) number from Xantrex before returning a product directly to Xantrex. Products returned without an RMA number or shipped collect will be refused. When you contact Xantrex to obtain servcie, be prepared to supply the serial number of your product and its date of purchase as well as information about the installation and use of the unit. Record this information in “Information About Your System” on page A-3 of this guide.

RETURN MATERIAL PROCEDURE

If you are returning a product, follow this procedure:

1.Obtain an RMA number and a shipping address from Xantrex.

2.Package the unit safely, preferably using the original box and packing materials. Include the following:

•The RMA number

•A copy of your dated proof of purchase

•A return address where the repaired unit can be shipped

•A contact telephone number

•A brief description of the problem

3.Ship the unit freight prepaid to the address provided in step 1.

A-2	©2002 Xantrex Technology Inc.
	P/N 973-0022-01-01 Rev A 04/2002