Xerox 6110 manual Problem Possible Cause Solution, Select Xerox Phaser, Software section

Solving General Printing Problems

For problems with the operation of your printer, refer to the table for suggested solutions.

Problem	Possible Cause	Solution
The printer	The printer is not	Check the power cord connections.
does not	receiving power.	Check the power switch and the
print.		power source.
	The printer is not	Select Xerox Phaser 6110
	selected as the	Series as your default printer.
	default printer.
	Check the printer for	After locating the problem, clear it.
	the following:	If a printer system error occurs,
		contact your service representative.
	• The printer cover is	• Close the printer cover.
	not closed.
	• Paper is jammed.	• Clear the paper jam. See 6.3.
	• No paper is loaded.	• Load paper. See 2.3.
	• A toner cartridge is	• Install the toner cartridge. See
	not installed.	5.3.
	The printer may be in	Check the message on the Status
	manual feed mode	Monitor program window, add paper
	and out of paper.	to the tray and press the
		button on the control panel.
	The connection cable	Disconnect the printer cable and
	between the	reconnect it.
	computer and the
	printer is not
	connected properly.
	The connection cable	If possible, attach the cable to
	between the	another computer that is working
	computer and the	properly and try to print a
	printer is defective.	document. You can also try using a
		different printer cable.
	The port setting is	Check the Windows printer setting
	incorrect.	to make sure that the print job is
		sent to the correct port. If the
		computer has more than one port,
		make sure that the printer is
		attached to the correct one.
	The printer may be	Check the printer properties to
	configured	ensure that all of the print settings
	incorrectly.	are correct.

Problem	Possible Cause	Solution
The printer	The printer driver	Reinstall the printer driver; see the
does not	may be incorrectly	Software Section. Try printing a
print.	installed.	test page.
(continued)
	The printer is	Check the LEDs on the control panel
	malfunctioning.	to determine if the printer is
		indicating a system error.
	The document size is	Get more hard disk space and print
	so big that the hard	the document again.
	disk space of the
	computer is not
	enough to access the
	print job.
Paper does	Paper has been	Remove paper from the tray and
not feed into	loaded incorrectly.	reload it correctly.
the printer.		Check that the paper guides are set
		correctly.
	There is too much	Remove excess paper from the tray.
	paper in the tray.
	The paper is too	Use only paper that meets printer
	thick.	specifications.
A print job is	The job may be very	Reduce the complexity of the
extremely	complex.	page(s) or try adjusting the print
slow.		quality settings.
		Adjust the print quality settings,
		such as reducing the resolution. If
		you have set the resolution to Best,
		change it to Normal or Draft. See
		the Software section.
		Your printer prints A4-sized paper at
		16 ppm in black and white mode and
		4 ppm in colour mode.
	If using Windows 98/	From the Start menu, choose
	Me, the Spooling	Settings and Printers. Right-click
	Setting may be set	the Xerox Phaser 6110 Series
	incorrectly.	printer icon, choose Properties,
		click the Details tab, and then
		choose the Spool Settings button.
		Select the desired spool setting.
Half the	The page orientation	Change the page orientation in your
page is	setting may be	application. For details, see the
blank.	incorrect.	Software Section.
	The paper size and	Ensure that the paper size in the
	the paper size	printer driver settings matches the
	settings do not	paper in the tray.
	match.	Or, ensure that the paper size in the
		printer driver settings matches the
		paper selection in the software
		application settings you use.

6.2

Solving Problems