Xerox 9203, 9202, 9201 manual Reliability, Day-to-dayreliability, Service/support, Certifications

Section 1: Evaluating Workgroup

Color Multifunction Printers

Reliability

Office productivity relies on tools that do their jobs day in and day out. Consider how often you need to intervene to replace paper or other consumables or to clear jams. How easy is that intervention, and how long is the device typically down? If outside assistance is required, how easy is it to schedule and how long do you have to wait? Is the device a reliable network citizen? Has it been tested and certified by independent industry participants?

How the ColorQube™ 9201/9202/9203 exceeds the reliability requirement:

Day-to-day reliability

Xerox introduced its first Solid Ink printer in 1991. In the years since, Xerox Solid Ink printers and MFPs have come to be regarded as some of the industry’s most reliable color printing solutions.

ColorQube 9201/9202/9203 multifunction printers build on our Solid Ink expertise, providing maximum device uptime. And because the ColorQube 9200 Series has been engineered with simple paper paths and minimal moving parts, the devices help optimize day-to-day reliability.

With a possible maximum paper capacity of up to 7,300 sheets, ColorQube 9201/9202/9203 devices can also drastically reduce paper-reloading interruptions. Plus, Xerox SMart Kit™ technology helps minimize downtime by predicting when critical parts will fail and alerting you to order replacements. Besides the ink sticks, the one customer replaceable unit is a long-life cleaning unit, which is as simple to replace as the ink sticks themselves.

Further, a ColorQube 9201/9202/9203 multifunction printer can diagnose potential problems and fix them ahead of time, reducing maintenance and service calls. CentreWare alerts can be configured to automatically inform IT staff of an interruption in service. In the event a print-head jet becomes clogged, the other adjacent jets automatically compensate for it so the device can remain in use until the problem self fixes during its calibration process. No service call is required.

Service/support

Building on the reliability engineered into the ColorQube 9201/9202/9203 devices, Xerox has trained and developed

asophisticated service-delivery network capable of maintaining your equipment, addressing issues users may encounter, and training IT staff and employees on how to get the most out of the equipment.

Certifications

ColorQube 9201/9202/9203 multifunction devices have been evaluated for functionality and quality by a number

of independent entities and have been awarded the following certifications:

•FCC Class A Compliant (U.S.), DOC Class A Compliant (Canada)

•CB Certified (IEC 60950-1/EN 60950-1)

•2004/108/EC

•2006/95/EC

•99/5/EC

•Windows Hardware Quality Labs

•ENERGY STAR qualified

•Submitted for Full System Common Criteria (ISO 15408) certification

Xerox ColorQube 9201/9202/9203 Evaluator Guide 17