Xerox M118i manual Verifying Scan to E-mail Setup, Troubleshooting Scan to E-mail

Verifying Scan to E-mail Setup

Verifying Scan to E-mail Setup

Send a test E-mail to verify the Scan to E-mail setup:

1.Load a sample document into the document feeder.

2.On the control panel, press the E-mailbutton.

3.Press the Address Book button.

4.In the menu, highlight the address book entry you created, and then press the Next Address button to select it.

5.Press the Enter button.

6.Press the green Start button to scan the document and send it as an attachment to the selected recipient.

7.Verify that the recipient received the E-mail with the scanned document as an attachment.

Troubleshooting Scan to E-mail

If the machine reports an SMTP error, use the following table to determine the cause and resolution:

Possible Cause	Resolution
Incorrect mail server host name	■ Verify that the correct corporate or ISP mail server name has been entered in
	the SMTP Host Name field.
	■ Ensure that DNS information is entered correctly.
Incorrect “From:” E-mail address	Verify that the Administrator E-mail Address is correct. The E-mail address must
entered	match what the corporate or ISP mail server is expecting.
The corporate or ISP mail server	Check with your network administrator or ISP to determine if the mail server
requires authentication	requires authentication. If so, use CentreWare IS to enable “POP before SMTP”
	authentication, and then enter the POP User Name and POP Password
	information.

The corporate or ISP mail server does not allow mail on the standard port number 25

Check with your network administrator or ISP to verify that Port 25 is being used for mail service. If not, obtain the mail service port information, and then use CentreWare IS to configure it.

Xerox WorkCentre M118i

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