Appendix C Troubleshooting

Troubleshooting the ASA 5585-X IPS SSP

This miscount is a result of header bytes added to the packet by the ASA before the packet is transmitted to the IPS. For IPv4, 58 bytes of header data are added. For IPv6, 78 bytes of header data are added. The ASA removes the added IPS header before the packet leaves the ASA.

Troubleshooting the ASA 5585-X IPS SSP

Note Before troubleshooting the ASA 5585-X IPS SSP, check the Caveats section of the Readme for the software version installed on your sensor to see if you are dealing with a known issue.

This section contains troubleshooting information specific to the ASA 5585-X IPS SSP, and contains the following topics:

Health and Status Information, page C-68

Failover Scenarios, page C-71

Traffic Flow Stopped on IPS Switchports, page C-72

The ASA 5585-X IPS SSP and the Normalizer Engine, page C-72

The ASA 5585-X IPS SSP and Jumbo Packets, page C-73

Health and Status Information

To see the general health of the ASA 5585-X IPS SSP, use the show module 1 details command.

asa# show module 1 details

Getting details from the Service Module, please wait...

ASA 5585-X IPS Security Services Processor-20 with 8GE

Model:

ASA5585-SSP-IPS20

Hardware version:

1.0

Serial Number:

ABC1234DEFG

Firmware version:

2.0(1)3

Software version:

7.2(1)E4

MAC Address Range:

8843.e12f.5414 to 8843.e12f.541f

App. name:

IPS

App. Status:

Up

App. Status Desc:

Normal Operation

App. version:

7.2(1)E4

Data plane Status:

Up

Status:

Up

Mgmt IP addr:

192.0.2.3

Mgmt Network mask:

255.255.255.0

Mgmt Gateway:

192.0.2.254

Mgmt Access List:

10.0.0.0/8

Mgmt Access List:

64.0.0.0/8

Mgmt web ports:

443

Mgmt TLS enabled

true

asa

 

 

 

 

The output shows that the ASA 5585-X IPS SSP is up. If the status reads Down, you can reset it using the

 

 

 

hw-module module 1 reset command.

 

 

 

asa# hw-module module 1 reset

 

 

 

The module in slot 1 should be shut down before

 

 

 

resetting it or loss of configuration may occur.

 

 

 

Reset module in slot 1? [confirm]

 

 

 

Cisco Intrusion Prevention System Sensor CLI Configuration Guide for IPS 7.2

 

 

 

 

C-68

 

OL-29168-01

 

 

 

 

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Cisco Systems IPS4510K9 manual Troubleshooting the ASA 5585-X IPS SSP, Hw-module module 1 reset command

IPS4510K9 specifications

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