Analysis Engine Not Responding

Appendix C Troubleshooting

Error Message Output from show statistics analysis-engine

Error: getAnalysisEngineStatistics : ct-sensorApp.424 not responding, please check system processes - The connect to the specified Io::ClientPipe failed.

Error Message Output from show statistics anomaly-detection

Error: getAnomalyDetectionStatistics : ct-sensorApp.424 not responding, please check system processes - The connect to the specified Io::ClientPipe failed.

Error Message Output from show statistics denied-attackers

Error: getDeniedAttackersStatistics : ct-sensorApp.424 not responding, please check system processes - The connect to the specified Io::ClientPipe failed.

Possible Cause These error messages appear when you run the show tech support command and the Analysis Engine is not running.

Recommended Action Verify the Analysis Engine is running and monitor it to see if the issue is resolved.

To verify the Analysis Engine is running and to monitor the issue, follow these steps:

Step 1	Log in to the sensor.
Step 2	Verify that the Analysis Engine is not running, Check to see if the Analysis Engine reads Not Running.
	sensor# show version
	-----
	MainApp	V-2013_04_10_11_00_7_2_0_14	(Release)	2013-04-10T11:05:55-0500
	Running
	AnalysisEngine	V-2013_04_10_11_00_7_2_0_14	(Release)	2013-04-10T11:05:55-0500
	Not Running
	CollaborationApp V-2013_04_10_11_00_7_2_0_14 (Release) 2013-04-10T11:05:55-0500
	Running
	CLI	V-2013_04_10_11_00_7_2_0_14	(Release)	2013-04-10T11:05:55-0500
Step 3	Enter show tech-supportand save the output.
Step 4	Reboot the sensor.
Step 5	Enter show version after the sensor has stabilized to see if the issue is resolved.
Step 6	If the Analysis Engine still reads Not Running, contact TAC with the original show tech support
	command output.

	Cisco Intrusion Prevention System Sensor CLI Configuration Guide for IPS 7.2
C-20	OL-29168-01

IPS4510K9 specifications

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Cisco Systems IPS4510K9 manual Analysis Engine Not Responding, Reboot the sensor, Command output

Models: IPS4510K9

sensor# show version

Enter show tech-supportand save the output.

Reboot the sensor.

command output.

OL-29168-01

IPS4510K9 specifications