Appendix C Troubleshooting

Troubleshooting the Appliance

Sensor Not Seeing Packets

If the sensor is not seeing any packets on the network, you could have the interfaces set up incorrectly. If the sensor is not seeing packets, follow these steps:

Step 1 Log in to the CLI.

Step 2 Make sure the interfaces are up and receiving packets.

sensor# show interfaces GigabitEthernet0/1

MAC statistics from interface GigabitEthernet0/1

Media Type = backplane

Missed Packet Percentage = 0

Inline Mode = Unpaired

Pair Status = N/A

Link Status = Down

Link Speed = Auto_1000

Link Duplex = Auto_Full

Total Packets Received = 0

Total Bytes Received = 0

Total Multicast Packets Received = 0

Total Broadcast Packets Received = 0

Total Jumbo Packets Received = 0

Total Undersize Packets Received = 0

Total Receive Errors = 0

Total Receive FIFO Overruns = 0

Total Packets Transmitted = 0

Total Bytes Transmitted = 0

Total Multicast Packets Transmitted = 0

Total Broadcast Packets Transmitted = 0

Total Jumbo Packets Transmitted = 0

Total Undersize Packets Transmitted = 0

Total Transmit Errors = 0

Total Transmit FIFO Overruns = 0 sensor#

Step 3 If the interfaces are not up, do the following:

 

Check the cabling.

 

Enable the interface.

 

 

sensor# configure terminal

 

 

sensor(config)# service interface

 

 

sensor(config-int)#physical-interfaces GigabitEthernet0/1

 

 

sensor(config-int-phy)# admin-state enabled

 

 

sensor(config-int-phy)# show settings

 

 

<protected entry>

 

 

name: GigabitEthernet0/1

 

 

-----------------------------------------------

 

 

 

 

 

media-type: tx <protected>

 

 

description: <defaulted>

 

 

admin-state: enabled default: disabled

 

 

duplex: auto <defaulted>

 

 

speed: auto <defaulted>

 

 

alt-tcp-reset-interface

 

 

-----------------------------------------------

 

 

 

 

 

none

 

 

-----------------------------------------------

 

 

 

 

 

-----------------------------------------------

 

 

 

 

 

-----------------------------------------------

 

 

 

 

 

-----------------------------------------------

 

 

 

 

 

sensor(config-int-phy)#

 

 

Cisco Intrusion Prevention System Sensor CLI Configuration Guide for IPS 7.2

 

 

 

 

 

 

 

OL-29168-01

 

 

C-33

 

 

 

 

 

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Cisco Systems IPS4510K9 manual Sensor Not Seeing Packets, Sensor# show interfaces GigabitEthernet0/1

IPS4510K9 specifications

Cisco Systems has long been a leading player in network security, and its IPS (Intrusion Prevention System) series is a testament to its commitment to safeguarding digital environments. Among its notable offerings are the IPS4510K9 and IPS4520K9 models, both designed to provide advanced threat protection for mid-sized to large enterprise networks.

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