Troubleshooting

Troubleshooting

You can use the troubleshooting charts in this section to find solutions to problems that have definite symptoms.

Look for the symptom in the left column of the chart. Instructions and probable solutions to the problem are in the right column of the chart.

In these charts, an X can be any alphanumeric character.

CD-ROM Drive

 

Problems

Action

 

 

The CD is not working

Clean the CD by wiping it with a soft, lint-free cloth,

properly.

from the center of the CD to the outer edge. Do not

 

clean in a circular pattern. This can cause loss of data.

 

If this does not correct the problem, clean the

 

optical-head lens. Discs for cleaning the lens are

 

available from your place of purchase.

 

If a problem still exists, have the system serviced.

 

 

CD-ROM Drive Tray Not

The server must be turned on. If the system is on and

Working

the tray does not eject, insert the end of a paper clip

 

into the small hole (to the left of the tray load and eject

 

button) on the front of the CD-ROM drive. If the drive

 

still does not work correctly, have the system serviced.

 

 

CD-ROM drive not

Use the System Configuration Utility to verify that the

recognized

CD-ROM drive is enabled and that the SCSI ID is set

 

correctly.

 

 

Chapter 5. Solving Problems 245

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IBM 704 manual Troubleshooting, CD-ROM Drive Problems Action