IBM 704 manual Getting Help, Service, and Information, Before You Call for Service

Chapter 6. Getting Help, Service, and Information

If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section provides information about those sources.

Services available and telephone numbers listed are subject to change without notice.

Before You Call for Service

Many server problems can be solved without outside assistance, by using the online help or by looking in the online or printed documentation that comes with your server or software. Also, be sure to read the information in any README files that come with your software.

Most servers, operating systems, and application programs come with documentation that contains troubleshooting procedures and explanations of error messages. (For troubleshooting and error information about your PC Server 704, see “Troubleshooting” on page 245, “POST Error Message Table” on page 232, and “SCSI Messages” on page 243. The documentation that comes with your server also contains information about the diagnostic tests that you can perform (see “Starting the Test Programs” on page 225).

If you suspect a hardware problem, run the diagnostic tests and make a note of any error messages you receive. Then look up the message in Chapter 5, “Solving Problems” on page 213, and take the appropriate action.

If you suspect a software problem, consult the documentation (including README files) for the operating system or application program.

Using the HelpWare Support Family

IBM HelpWare is the solution for IBM PC service and support wherever IBM products are sold and serviced. Purchasing an IBM PC hardware product entitles you to standard help and support during the warranty period. If you need additional support and

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