IBM 704 manual Getting Information by Fax, Getting Help by Telephone, Support

Use the Jump command; type IBM and select PC Product

Support.

ŸAmerica Online

Use the “Go to” keyword IBM Connect.

On the World Wide Web, the IBM Personal Computers home page has information about IBM Personal Computer products and support. The address for the IBM Personal Computer home page is:

http://www.pc.ibm.com

Getting Information by Fax

If you have a touch-tone telephone and access to a fax machine, in the U.S. and Canada you can receive by fax free marketing and technical information on many topics, including hardware, operating systems, and local area networks (LANs). You can call the IBM PC Company Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine.

To access the IBM PC Company Automated Fax System, do the following:

ŸIn the U.S., call 1-800-426-3395.

ŸIn Canada, call 1-800-465-3299.

Getting Help by Telephone

During the warranty period, you can get help and information by telephone through the IBM HelpWare PC Support Line. Expert technical-support representatives are available to assist you with questions you might have on the following:

ŸSetting up your server and IBM monitor

ŸInstalling and setting up IBM options purchased from IBM or an IBM reseller

Ÿ60-day, preinstalled-operating-system support

ŸArranging for service (on-site or carry-in)

ŸArranging for overnight shipment of customer-replaceable parts

Chapter 6. Getting Help, Service, and Information 271