IBM 704 manual Number Operating System and Hardware Support Line, Network and Server Support Line

ŸUsing application programs and games

ŸTuning performance

ŸInstalling device drivers remotely

ŸSetting up and using multimedia devices

ŸIdentifying system problems

ŸInterpreting documentation

You can purchase this service on a per-call basis, as a multiple-incident package, or as an annual contract with a

10-incident limit. For more information about purchasing Enhanced PC Support, see “Ordering Support Line Services” on page 275.

900-Number Operating System and Hardware Support Line

In the U.S., if you prefer to obtain technical support on a pay-as-you go basis, you can use the 900-number support line. The 900-number support line provides the same support as the Enhanced PC Support line, except for application and non-IBM option support.

To access this support, call 1-900-555-CLUB (2582). You will be notified of the charge per minute.

Network and Server Support Line

Network and Server Support is available for simple or complex networks made up of IBM servers and workstations using major network operating systems. In addition, many popular non-IBM adapters and network interface cards are supported.

This service includes all of the features of the Enhanced PC Support

Line, plus:

ŸInstalling and configuring client workstations and servers

ŸIdentifying system problems and correcting problems on the client or the server

ŸUsing IBM and non-IBM network operating systems

ŸInterpreting documentation

You can purchase this service on a per-call basis, as a multiple-incident package, or as an annual contract with a

274PC Server 704 User's Handbook