Program Navigation

221

IntruderAlert

225

Starting the Test Programs

225

Using the Module Tests

227

Changing Selected Tests in Test Groups

228

Creating Test Scripts

228

Test Options

229

POST Error Message Table

232

SCSI Messages

243

Beep Codes

244

Troubleshooting

245

Troubleshooting the 100/10 PCI Ethernet Adapter

253

Troubleshooting Other Network Adapters

256

Identifying Problems through Status Indicators

258

Checking the System for Damage

261

After Dropping It

261

After Spilling Liquid on It

262

Installing Additional Test Programs

263

Using the Utility Programs

265

Formatting Diskettes

265

Using the File Editor

265

Chapter 6. Getting Help, Service, and Information

269

Before You Call for Service

269

Using the HelpWare Support Family

269

Using Electronic Support Services

270

Getting Information by Fax

271

Getting Help by Telephone

271

Getting Help Around the World

272

Purchasing Additional HelpWare Services

273

Using the World Wide Web

273

Enhanced PC Support Line

273

900-Number Operating System and Hardware Support Line

274

Network and Server Support Line

274

Ordering Support Line Services

275

Warranty and Repair Services

275

Obtaining IBM Operating System Updates

276

Ordering Publications

277

Appendix A. Server Records

279

vi PC Server 704 User's Handbook

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IBM 704 manual Getting Help, Service, and Information