IBM 704 manual Obtaining IBM Operating System Updates

Friday). The premium upgrade provides 4-hour average response, 24 hours a day, 7 days a week.

ŸOn-site service to premium on-site service

If your warranty provides for on-site service, you can upgrade to premium on-site service (4-hour average on-site response, 24 hours a day, 7 days a week).

You also can extend your warranty. HelpWare Warranty and Repair Services offers a variety of post-warranty maintenance options, including ThinkPad EasyServ Maintenance Agreements. Availability of the services varies by product.

For more information about warranty upgrades and extensions:

ŸIn the U.S., call 1-800-426-7697.

ŸIn Canada, call 1-800-465-7999.

ŸIn all other countries, contact your IBM reseller or IBM marketing representative.

Obtaining IBM Operating System Updates

IBM provides update diskettes, called ServicePaks or corrective service diskettes (CSDs), to customers who report a DOS or OS/2 problem for which there is or will be a corrective program.

You can obtain update diskettes from the following sources:

ŸIBM PC Company BBS. See “Using Electronic Support Services” on page 270 for information on how to access this bulletin board system.

ŸOS/2 BBS. In the U.S. or Canada, call 1-800-547-1283.

ŸOS/2 Technical Support Center. In the U.S. or Canada, call 1-800-992-4777.

ŸWorld Wide Web. The address is http://www.ibm.com

ŸCompuServe, America Online, and PRODIGY.

ŸIBM reseller or IBM marketing representative.

276PC Server 704 User's Handbook