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IBM 704 manual Ordering Publications

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Chapter 6. Getting Help, Service, and Information 277

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IBM 704 manual Ordering Publications

Contents

IBM Second Edition September Contents Configuring Other Network Adapters Configuring Your Server103 Getting Help, Service, and Information Record the Identification Numbers 279 Viii PC Server 704 Users Handbook To Connect To Disconnect Turn everything OFF Safety InformationLaser radiation when open. Avoid direct exposure to beam Laser radiation when open. Avoid direct eye exposureLaser Compliance Statement Do not Lithium Battery NoticeXii PC Server 704 Users Handbook How This Book is Organized About This BookWelcome and Thank You About This Book Related Publications Welcome and Thank You Xviii PC Server 704 Users Handbook Introducing the PC Server This chapter contains Features at a Glance IBM PC Server Startup Support Getting Help on the World Wide WebAbout ServerGuide About ServerGuideServer Controls Introducing the PC Server 704 CD-ROM Status IndicatorsIntroducing the PC Server 704 Expansion Slots and Input/Output Connectors Expansion Slots and Input/Output ConnectorsExpansion Slots and Input/Output Connectors Padlock Loops and Power Supplies Power-Good Light PS Current-Good Light Description Expansion Bays Page Moving the Server Moving the ServerBefore You Begin Starting the Server Starting the ServerPower On/Off Button Power-On Light Starting the Server Using the CD-ROM Drive PC Server 704 Users Handbook Comfort Arranging Your WorkspaceArranging Your Workspace Air Circulation Glare and LightingElectrical Outlets and Cable Lengths Arranging Your Workspace Installing Your Software Using ServerGuide Installing an Operating SystemUsing ServerGuide Before You Begin PC Server 704 Users Handbook OS/2 SMP 2.11 Installation OS/2 LAN Server 4.0 Installation Installing Your Software Windows NT Server 3.51 Installation Software Considerations Hardware Device Drivers Device DriversDevice Drivers Learn about your server and the system utility programs Installation ChecklistInstallation Checklist Install optionsInstall application programs Installation Checklist Complete setting up your PC ServerInstall device drivers Install option filesConfiguring Your Server Configuration Configuration OverviewChanging Settings Using the Setup ProgramSetup Program Starting the Setup Program Select Load Setup Defaults Recording and Restoring Default SettingsSelect Exit Saving Changes Select Floppy Options Disabling the Diskette DriveSystem Configuration Utility Using the System Configuration Utility ProgramAction Press Key Backing Up the SCU Program DisketteAbout System Configuration Starting the System Configuration Utility ProgramAdd and Remove Boards Option Description Change Configuration SettingsSwitch/Jumper Settings Save ConfigurationOptions Description Recording the SCU Program SettingsUtilities ExitDefining Security Password OverviewSecurity Type of Password Results Set Administrative Password screen appears Administrative PasswordUser Password Select Peripheral Configuration Group Setting the Drive-Startup SequenceSecure Mode Configuring EISA, ISA, and PCI Adapters Configuring EISA, ISA, and PCI AdaptersConfiguration Files Configuring ISA or Eisa Features and OptionsISA/EISA Configuration Device Drivers Diagnostic FilesConfiguration Conflicts Configuration ConflictsSample Applications Resolving Hardware Configuration Conflicts Changing the Software Configuration Resolving Software Configuration ConflictsSCSISelect Utility Program Using the SCSISelect Utility ProgramStarting the SCSISelect Utility Program SCSISelect Utility Program OptionsScsi Controller Description Settings Configure/View Host Adapter SettingsScsi Disk Utilities Select Scsi Disk Utilities Using the Low-Level Format ProgramWhen To Use the Low-Level Format Program Starting the Low-Level Format ProgramConfiguring the 100/10 PCI Ethernet Adapter Configuring the 100/10 PCI Ethernet AdapterInstalling Multiple Adapters Configuring for Windows NT ServerDuplexing Configuring for Other Operating SystemsTroubleshooting Select Installing 100/10 PCI Ethernet adapter driversFast Ethernet Cabling Configuring for Full-DuplexSetting Duplex Mode Driver How To Set Duplex ModeShared Hubs Configuring Other Network AdaptersSwitched Hubs Configuring Other Network AdaptersConfiguring Other Network Adapters Installing Options Before You Begin Electrical Safety Electrical SafetyElectrical Safety Handling Static-Sensitive Devices Handling Static-Sensitive DevicesPreparing to Install Options Preparing to Install OptionsBefore you begin Preparing to Install Options Preparing to Install Options Removing the Side Covers Removing the Side CoversRemoving the Side Covers Removing the Top Cover Removing the Top CoverAngle or less What to do next? Installing a Microprocessor Installing a MicroprocessorInstalling a Microprocessor Before you begin Installing a Microprocessor Installing a Microprocessor Installing a Microprocessor Installing a Microprocessor Installing a Microprocessor Installing a Microprocessor Installing a Microprocessor Installing a Microprocessor Installing a Microprocessor Installing a Microprocessor Installing a Microprocessor Installing a Microprocessor Installing a Microprocessor Installing a Microprocessor What to do next? Removing a Microprocessor Removing a MicroprocessorRemoving a Microprocessor Removing a Microprocessor Removing a Microprocessor Removing a Microprocessor Removing a Microprocessor Removing a Microprocessor Removing a Microprocessor Removing a Microprocessor What to do next? Installing Memory-Module Kits Installing Memory-Module KitsBank One Bank Two Total Memory Available Memory-Module ConfigurationsInstalling Memory-Module Kits Before you begin J16 Bank J14 J12 J10 J15 J13 Installing Memory-Module Kits Installing Memory-Module Kits Static Devices Installing Memory-Module Kits Installing Memory-Module Kits What to do next? Installing Memory-Module Kits Removing Memory-Module Kits Removing Memory-Module KitsRemoving Memory-Module Kits Removing Memory-Module Kits Static Devices Removing Memory-Module Kits Removing Memory-Module Kits What to do next? Installing Video Memory Installing Video MemoryInstalling Video Memory Static Devices Installing Video Memory Installing Video Memory What to do next? Replacing the Real-Time Clock Replacing the Real-Time ClockReplacing the Real-Time Clock Replacing the Real-Time Clock Replacing the Real-Time Clock Replacing the Real-Time Clock What to do next? Installing Adapters Installing AdaptersKeyboard Connector Considerations Installation Procedure Installing Adapters Installing Adapters Installing Adapters What to do next? Removing Adapters Removing AdaptersRemoving Adapters Removing Adapters Removing Adapters What to do next? Installing Internal Drives Installing Internal DrivesInternal Drive Bays Considerations Maximum Allowable Drive Sizes Scsi DrivesBay or Bank Drive Width Drive Type Drive Height Automatically Assigned Scsi IDs Scsi IDsBay Installing Internal Drives Termination Internal Scsi Devices Bay PinsScsi IDs for Hot-Swap Drives Preinstallation Steps All Bays What to do next? Installing a 5.25-inch Removable-Media Drive Installing Internal Drives Installing Internal Drives Installing Internal Drives Installing Internal Drives Installing Internal Drives Installing Internal Drives What to do next? Installing a Drive in a Hot-Swap Bay Installing Internal Drives DevicesStatic Installing Internal Drives Installing Internal Drives What to do next? Installing Internal Drives Removing Internal Drives Removing Internal DrivesRemoving a 5.25-Inch Removable-Media Drive Removing Internal Drives Removing Internal Drives DevicesStatic Removing Internal Drives What to do next? Removing Internal Drives Removing a Hot-Swap Drive Indicator State Description Light Hard Disk Drive Status IndicatorsRemoving Internal Drives DevicesStatic What to do next? Removing Internal Drives Adding Power Supplies Adding Power SuppliesAdding Power Supplies What to do next? Removing Power Supplies Removing Power SuppliesBefore you begin, be sure you have Removing Power Supplies What to do next? Security Procedures Security ProceduresInstalling the Top Cover Completing the InstallationInstalling the Top Cover Angle or less Installing the Side Covers Installing the Side CoversInstalling the Side Covers Installing the Side Covers What to do next? Connecting External Scsi Devices Connecting External OptionsConnecting External Options Cabling Requirements Setting Scsi IDs for External Devices Installation Procedure What to do next? Connecting External Options Solving Problems Overview of the Diagnostic Tools Overview of the Diagnostic ToolsGetting Started Power-On Self-Test Post Test Programs Post Beep CodesPost Error Messages Error MessagesPost Beep Codes Option Diskettes Troubleshooting ChartsDiagnostic Error Messages Software-Generated Error MessagesAbout the Test Programs About the Test ProgramsMain Menu of the Diagnostic Diskette Program Navigation Using the Function KeysAbout the Test Programs F10 INT10 Using the Command Line OptionsSystem information/Utilities KeyboardPointing device or mouse MemoryIntruderAlert Starting the Test ProgramsStarting the Test Programs Cmos RAM Test Group WindowUsing the Module Tests Creating Test Scripts Changing Selected Tests in Test GroupsAscii Test OptionsStarting the Test Programs Starting the Test Programs Post Error Messages Post Error Message TablePost Message Description Action Post Error Messages Post Error Messages 0195 Cmos system options have not been set Make sure that nothing is resting on the keyboard Post Error Messages Post Error Messages Post Error Messages 0903 Nvram Data is invalid because Nvram was cleared Post Error Messages Scsi Messages Scsi MessagesScsi Messages Description Beep Code Description Beep Code Chart for Server StartupBeep Codes Beep CodesTroubleshooting TroubleshootingCD-ROM Drive Problems Action Monitor Self-Tests Action Diskette Drive Problems ActionMonitor Problems Action Intermittent Problems Action General Problems ActionKeyboard, Mouse Or Pointing Device Problems Memory Problems Action Keyboard, Mouse Or Pointing Device Problems ActionParallel Port Problems Action Option Problems ActionPrinter Problems Action Serial Port Problems ActionSoftware Problems Action Network Connection Problems Troubleshooting the 100/10 PCI Ethernet AdapterTroubleshooting the 100/10 PCI Ethernet Adapter Adapter Problem Action 100/10 PCI Ethernet Adapter Troubleshooting ChartTroubleshooting the 100/10 PCI Ethernet Adapter Troubleshooting Other Network Adapters Troubleshooting Other Network AdaptersNetwork Adapter Troubleshooting Chart Power Supply Status Indicators Identifying Problems through Status IndicatorsPower Supply OK Status Hot-swap Drive Status IndicatorsCurrent OK LED No obvious damage Checking the System for DamageAfter Dropping It Obvious damageIf liquid gets inside the system After Spilling Liquid on ItIf liquid gets on the keyboard If liquid gets inside the monitorInstalling Additional Test Programs Installing Additional Test ProgramsProgram Name Test Description USERDIAG.CFG ExampleParameter Formatting Diskettes Using the Utility ProgramsUsing the File Editor Using the Utility ProgramsUsing the Utility Programs Using the Utility Programs Using the Utility Programs Before You Call for Service Getting Help, Service, and InformationUsing the HelpWare Support Family Using Electronic Support Services Getting Help by Telephone Getting Information by FaxSupport Getting Help Around the World Using the World Wide Web Purchasing Additional HelpWare ServicesEnhanced PC Support Line Network and Server Support Line Number Operating System and Hardware Support LineWarranty and Repair Services Ordering Support Line ServicesObtaining IBM Operating System Updates Ordering Publications PC Server 704 Users Handbook PC Server 704 Identification Numbers Appendix A. Server Records Record the Identification NumbersDevice Records Installed Device RecordsOnboard Disk Controllers Peripheral Configuration GroupSystem Performance Memory SubsystemConsole Redirection Menu Options Default Value New Value Additional InformationBoot Subsystem Group Scsi ROM Bios Options GroupRAM Default Settings and Changes PC Server 704 Defaults and ChangesOptions Default Value New Value Additional Information Expansion Option Description Slot EISA/ISA ConfigurationCD-ROM Location Internal Drives and DevicesLocation External Devices External Drives and DevicesSystem Board System BoardChanging Jumper and Switch Settings Changing Jumper and Switch SettingsSetting Scsi ID Jumpers Changing a Jumper SettingChanging Jumper and Switch Settings 1 of 2. Configuration Jumper Settings Setting System-Board Configuration JumpersSetting System-Board Configuration Jumpers Default Scsi IDs for Hot-Swap Drives2 of 2. Configuration Jumper Settings Enabling Bios Recovery Mode J6A1J6A1 Recovery Bios Recovery Setting the Bios Boot Block Jumper J6A1 Setting the Video-Sleep-Register Address J6A2 J6A2 46E8 3C3 Video Sleep Setting the Bios Write Jumper J6A4 Configuration Switch Settings Setting System-Board Configuration SwitchesResetting Nvram and the RTC Switch S6A1-1 Setting System-Board Configuration SwitchesS6A1 Clearing All Passwords Switch S6A1-2 Setting System-Board Configuration Switches Trademarks Appendix B. NoticesTrademarks Index AccessingSee also the Users Reference AddingCables BaysSee the Users Reference See also the Users Reference modem and fax requirements for Scsi IDSee the Scsi Software Users Guide NvramPC Server 704 Users Handbook See also the Users Reference Drives location DiskettesSee also the Users Reference adapters Post See the Users Reference fee services Features securitySee also the Users Reference arrays LED Internal drives Jumpers See also the Users Reference capabilities 1 description See also the Users Reference adjustingSee also the Scsi Software Users Guide See also the Users Reference bank 113See the Users Reference laser compliance statement x product See also the Users Reference connectorOptional power supply 3 options Passwords Svga See also the Users Reference description See also the Scsi Software Users See also passwordAdding board-support Setting See the Users Reference system utility programs See also jumpers changing 62 configurationSee also the Users Reference sizes Test programs Index IBM