IBM 704 manual Purchasing Additional HelpWare Services, Using the World Wide Web

Purchasing Additional HelpWare Services

During and after the warranty period, you can purchase additional HelpWare services, such as support for IBM and non-IBM hardware, operating systems, and application programs; network setup and configuration; upgraded or extended hardware repair services; and custom installations. Service availability and name might vary by country.

Using the World Wide Web

Also available to you is the latest information about product compatibility and configuration. This information is updated as new PC Server products are announced. For a product to be included in the PC Server compatibility list, it must pass a strict set of hardware and operating system compatibility tests. The following is a sample of the information available at http://www.pc.ibm.com/servers/ on the World Wide Web.

ŸA listing of products that have been tested for compatibility with IBM PC Server.

ŸCertification and compatibility information about network operating systems (NOS) and operating systems (OS).

ŸDirect access to device drivers, flash BIOS updates, and other code.

ŸDescriptions of PC Server compatibility and certification tests.

ŸDetailed reports about the performance of PC Servers.

Enhanced PC Support Line

Enhanced PC Support is available for desktop and mobile IBM computers that are not connected to a network. Technical support is provided for IBM computers and IBM or non-IBM options, operating systems, and application programs on the Supported Products list.

This service includes technical support for:

ŸInstalling and configuring your out-of-warranty IBM computer

ŸInstalling and configuring non-IBM options in IBM computers

ŸUsing IBM operating systems in IBM and non-IBM computers

Chapter 6. Getting Help, Service, and Information 273