Manuals / Multi-Tech Systems / Computer Equipment / Network Card

Multi-Tech Systems MT5634ZPW-PCI owner manual Service, Attn Repair

Models: MT5634ZPW-PCI

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5 Warranty, Service and Tech Support

Service

If your technical support specialist decides that service is required and you are outside the USA, your local distributor of Multi-Tech products usually offers the quickest and most economical repair option. If necessary, you may send your modem to our Mounds View factory in the USA. A modem that is shipped to us from outside the USA must have a Returned Materials Authorization (RMA) and shipping instructions. To return a modem for repair from inside the USA, no RMA is required; simply send it to us freight prepaid. Include a description of the problem, return billing and shipping addresses,

acheck or purchase order for out-of-warranty repairs, and, if possible the name of the technical support specialist you spoke to.

Please send modems that require repairs to the following address:

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112

Attn: Repair

If you are shipping from outside the USA, please contact our Repair Department for an RMA prior to your shipment. You can contact us by telephone at (612) 785-3500 or by fax at (612) 785-9874.

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Multi-Tech Systems MT5634ZPW-PCI owner manual Service, Attn Repair

Contents

Model Number MT5634ZPW-PCI Record of Revisions Revision Description Contents AT Commands, S-Registers and Result Codes Appendices Page Introduction and Description Congratulations General features include Fax Peripheral Component Interconnect PCI What is in Your Modem Package?Introduction and Description How to Use This ManualWarranty, Service, and Technical Support You type this Typographic ConventionsInstallation What You’ll Need IntroductionSafety Warnings Sound Card Considerations Install the MultiModemZPW-PCI into the Computer Line Phone Line OUT MIC External ConnectionsIs Your MultiModemZPW-PCI Ready for Use? Installing DriversExit the System Properties sheet Verifying ConfigurationHow to Remove Your Old Modem from Windows Operating Your MultiModemZPW-PCI Simple Operations Software ConfigurationSelect Start, Programs, Accessories, HyperTerminal Testing the MultiModemZPW-PCI’s Data FunctionsIf you don’t know the file name Select Start, Programs, Accessories, WordPad Testing the MultiModemZPW-PCI’s FAX FunctionsOther Ways to Access Microsoft Fax Testing the MultiModemZPW-PCI’s Voice FunctionMultiModemZPW-PCI’s Answering Machine Test MultiModemZPW-PCI’s Speakerphone Test Loopback TestingInstallation MT5634ZPW-PCI AT Commands, S-Registers and Result Codes Configuring Communications Software AT Commands, S-Registers and Result Codes ∗ *70 is only used in the United States Command +++ATCR Escape Sequence AT CommandsEnter Key Detect AT&Ts call card toneCommunication Standard Setting Repeat Last CommandCarrier Control DialDS= n Dial Stored Telephone Number Echo Command Mode CharactersEcho Online Data Characters Hook ControlMonitor Speaker Mode Monitor Speaker VolumeInformation Request Modulation HandshakeResult Codes Enable/Disable Return Online to Data Mode= n Set Register Value Read Register ValueResult Code Selection Modem ResetLong Space Disconnect Auto RetrainData Carrier Detect DCD Control Load Factory Default SettingsData Terminal Ready DTR Control 22bis Guard Tone ControlAsynchronous Communications Mode Communications ModeSelf-Test Commands View Current ConfigurationSelect Stored Configuration for Hard Reset Store Current ConfigurationStore Telephone Number \G n Modem Port Flow Control\Tn Inactivity Timer \Nn Error Correction Mode Selection\Qn Local Flow Control Selection \Vn Protocol Result Code+ES=6 Enable Synchronous Buffered Mode Command %C n Data Compression ControlCommand %T94 Testing External RAM Data Calling ToneRegisters Command %T125 Testing DSP 56K Code Version/ChecksumS10 Register Unit Range Default Description S37 Register Unit Range Default Description S42 Terse Verbose Description Result CodesDelayed MT5634ZPW-PCI Troubleshooting Initial Checklist Troubleshooting Common ProblemsModem Does Not Respond to Commands Troubleshooting Modem Dials But Cannot Make a Connection Troubleshooting Modem Disconnects While Online Modem Cannot Connect When Answering File Transfer Appears Slower Than It Should BeData Is Being Lost Fax and Data Software Won’t Run at the Same Time There Are Garbage Characters on the MonitorWarranty, Service and Technical Support Limited Warranty Recording Modem Information Technical SupportMT5634ZPW-PCI Attn Repair ServiceLogging on to the Multi-Tech BBS Multi-Tech BBSIf you know the file name Downloading a FileReading a Message Leaving a MessageBulletins About the Internet About CompuServeAbout the Multi-Tech Fax-Back Service Appendices MT5634ZPW-PCI Appendices MT5634ZPW-PCI Canadian Limitations Notice Ringer Equivalence Number Compliance with Babt Requirements Figure A-1. Creepage and Clearance Distances European Low Voltage Directive MT5634ZPW-PCI Appendices Compliance with BS6328 Part Compliance with BS6789 .1 and PartEuropean Community Directives CE Command Default Permissible Range Register Default Permissible RangeAustralian and New Zealand Modem Warning Notice New Zealand Telecom Warning Notice Client-to-Server Data Rates Appendix B Technical SpecificationsError Correction Command Buffer Diagnostics Ctrl Code HEX DEC Code HEX DEC Code HEX DEC Code HEX DEC Appendix C Ascii Conversion Chart