4 Troubleshooting

Retry whatever action was not working.

If it still does not work, check the following section for a description and possible solution of your problem.

If you do not find your problem listed in the next section, see Chapter 7 for information on how to reach one of our technical support technicians via our toll-free telephone number, the Internet, or CompuServe. Don’t forget to fill out the information in “Recording Modem Information” in Chapter 7 before contacting a technical support technician.

Common Problems

You may encounter the following problems:

The modem does not respond to commands.

The modem dials but is unable to make a connection.

The modem disconnects while online.

The modem cannot connect when answering.

File transfer appears slower than it should be.

Data is being lost.

There are garbage characters on the monitor.

Fax and communications software won’t run at the same time.

If you experience problems, please check the following possibilities before calling Technical Support (see Chapter 7).

MT5634ZPW-PCI

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Multi-Tech Systems MT5634ZPW-PCI owner manual Common Problems, Troubleshooting

MT5634ZPW-PCI specifications

The Multi-Tech Systems MT5634ZPW-PCI is a cutting-edge data communication solution, specifically designed for businesses and professional users requiring reliable connectivity. This PCI modem offers a host of impressive features, technologies, and characteristics that make it a preferred choice for various applications, ranging from internet access to remote station communications.

One of the standout features of the MT5634ZPW-PCI is its support for V.92 technology, enabling faster upload and download speeds compared to traditional modems. With a maximum theoretical throughput of 56 Kbps for downloads, and 48 Kbps for uploads, users can experience high-speed internet access for better efficiency and productivity. This modem also supports V.90 and V.34 protocols, ensuring compatibility with a wide range of existing infrastructure.

Another significant aspect of the MT5634ZPW-PCI is its integrated error correction and data compression technologies, which enhance the quality and speed of data transmission. With its support for MNP2-4 and V.42 error correction, users benefit from reduced data loss and improved communication reliability. Additionally, V.42bis data compression allows for more efficient use of the modem’s bandwidth, enabling users to transmit more data within the same timeframe.

The device is equipped with a PCI interface, ensuring easy installation into desktop systems, while the included drivers provide seamless integration with various operating systems, including Windows and Linux. This versatility makes the MT5634ZPW-PCI suitable for a range of applications, whether in desktops or specialized terminals.

Security is also a focal point with the MT5634ZPW-PCI, as it supports several protocols for secure data communication, including Caller ID, which allows users to screen incoming calls and only accept connections from known numbers.

In terms of design, the modem is compact and efficient, allowing it to fit easily into most standard PC cases. Its durability and reliable performance further increase its appeal for users who require a dependable communication solution.

Overall, the Multi-Tech Systems MT5634ZPW-PCI modem is a powerful, feature-rich device ideal for both professional and personal use. Its combination of high-speed capabilities, advanced technologies, and user-friendly design make it a standout choice for those seeking reliable data communication solutions.