Multi-Tech Systems MT5634ZPW-PCI owner manual Introduction, Initial Checklist

Owner’s Manual

Introduction

This chapter covers some common problems you may run into with your modem and how to solve them. Your MultiModemZPW-PCI was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere. Always begin with the initial checklist to make sure all hardware is properly connected. Then review the common problems for recommendations on what to change.

Initial Checklist

Always begin with the following checklist to make sure all hardware is properly connected and that the modem is set up properly.

•Make sure you are running the Microsoft Windows 95 operating system. This modem will not run properly with other operating systems.

•Make sure the COM port you chose during setup matches the COM port set in your communications software. See Chapters 2 and 3.

•Check that the phone cord between the modem’s “LINE” jack and the wall jack is undamaged and firmly connected to both.

•If you connected a telephone to your modem, check that the phone cord between the modem’s “PHONE” jack and the telephone is undamaged and firmly connected to both.

•If you connected a microphone to your modem, check the connection of the microphone plug to the modem’s “MIC IN” jack.

•If you connected speakers to your modem, check the connection of the speaker plug to the modem’s “LINE OUT” jack.

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