services, HelpWare provides a wide variety of extended services
that address almost any need.
Using Electronic Support Services
If you have a modem, you can get help from several popular
services. Bulletin boards and online information services provide
assistance through question-and-answer message areas, live chat
rooms, searchable databases, and more.
Technical information is available on a wide range of topics, such as:
Hardware setup and configuration
Preinstalled software
OS/2, DOS, and Windows
Networking
Communications
Multimedia
In addition, the latest device driver updates are available.
The IBM PC Company Bulletin Board System (BBS) can be reached
24 hours a day, 7 days a week. Modem speeds of up to 14400 baud
are supported. Long distance telephone charges might apply. To
access the PC Company BBS:
In the U.S., call 1-919-517-0001.
In Canada:
– In Halifax, call 902-420-0300.
– In Montreal, call 514-938-3022.
– In Toronto, call 905-316-4255 or 416-956-7877.
– In Vancouver, call 604-664-6461 or 604-664-6464.
– In Winnipeg, call 204-934-2735.
Commercial online services that contain information about IBM
products include:
CompuServe
Use the following GO words: APTIVA, IBMPS2, ThinkPad,
PowerPC, ValuePoint, IBMSVR, or IBMOBI.
PRODIGY
270 PC Server 704 User's Handbook