IBM 704 manual Ordering Support Line Services, Warranty and Repair Services

10-incident limit. For more information about purchasing Network and Server Support, see “Ordering Support Line Services.”

Ordering Support Line Services

Enhanced PC Support Line and Network and Server Support Line services are available for products on the Supported Products list. To receive a Supported Products list:

ŸIn the U.S.:

1.Call 1-800-426-3395.

2.Select document number 11683 for Network and Server support.

3.Select document number 11682 for Enhanced PC support.

ŸIn Canada, contact IBM Direct at 1-800-465-7999, or:

1.Call 1-800-465-3299.

2.Select the HelpWare catalog.

ŸIn all other countries, contact your IBM reseller or IBM marketing representative.

For more information or to purchase these services:

ŸIn the U.S., call 1-800-772-2227.

ŸIn Canada, call 1-800-465-7999.

ŸIn all other countries, contact your IBM reseller or IBM marketing representative.

Warranty and Repair Services

You can upgrade your standard hardware warranty service or extend the service beyond the warranty period.

Warranty upgrades in the U.S. include:

ŸCarry-in service to on-site service

If your warranty provides carry-in repair service, you can upgrade to on-site repair service, either standard or premium. The standard upgrade provides a trained servicer within the next business day (9 a.m. to 5 p.m., local time, Monday though

Chapter 6. Getting Help, Service, and Information 275