THAMES VALLEY DISTRICT SCHOOL BOARD | Page 11 |
PRINTERS and SCANNERS TENDER | |
| |
TERMS & CONDITIONS |
|
SECTION 5.8 MANUALS
5.8.1ORIGINAL copies of SERVICE MANUALS, INSTALLATION SOFTWARE, SCHEMATICS, OPERATING MANUALS and PARTS LISTS must be furnished for all items purchased as a result of this Tender. This will be specified on our purchase order and the order will not be considered complete and ready for PAYMENT until these are received.
5.8.1.1Bidders shall state, in Appendix D, if this information can be obtained direct from the manufacturer via the internet.
5.8.1.2Bidders shall state web site addresses for each manufacturer.
SECTION 5.9 WARRANTY AND MAINTENANCE
5.9.1Service is an extremely important consideration in the award of this bid. Warranty Must be a minimum of one year
5.9.2Bidders must state, in Appendix D, time to respond to service calls:
5.9.2.1Less than one half day
5.9.2.2One half day
5.9.2.3One full day
5.9.2.4More than one day
5.9.2.5Other
5.9.3Bidders must state, in Appendix D, mean time to repair commitments in the event of service disruption and associated penalties in the event of extended outages.
5.9.4Bidders must disclose, in Appendix D, their policy of loan machines in the event repairs can not be made
5.9.5Bidders must attach or include in Appendix D, a statement outlining your company’s quality assurance philosophy and program. This statement shall detail how your company will respond to:
5.9.5.1Service related problems
5.9.5.2Quality problems
5.9.6Bidders shall state, in Appendix D, if their employees service sites wearing uniforms.
5.9.7Bidders shall state, in Appendix D, if their employees carry photo identification.
5.9.8The successful bidder(s) will be required to identify all equipment with a label showing:
Company Name, Serial Number, Service Toll Free Telephone Number and Date Warranty Expires.
5.9.9The TVDSB reserves the right to initiate a survey to measure customers’ satisfaction.
SECTION 5.10 STATISTICAL DATA
5.10.1The successful bidder(s) must be capable of supplying the TVDSB with statistical data when requested in Microsoft Excel format.
