TROUBLESHOOTING
Problem | Solution | See | |
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No sound or distorted sound | Adjust the volume. | – | |
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| Check that the speakers are connected properly. | – | |
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| Adjust the volume level in the setup menu. | 30 | |
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No audio at digital output | Check the digital connections. | 11 | |
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| If you are playing a DTS source, check that your receiver can decode | 28 | |
| DTS and [Digital Out] is set to [All]. |
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| If you are playing an | 28 | |
| decode |
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| [PCM]. |
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| Check that the audio format of the selected audio language matches | – | |
| your receiver capabilities. |
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No audio at HDMI output | Make sure that [HDMI Audio] is set to [Auto] or [PCM]. | 35 | |
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| No audio signals via the HDMI jack are output if the | 12 | |
| component is connected to this unit using the |
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| cable. |
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| To output audio signals via the HDMI jack, connect an HDMI |
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| component to this unit. |
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Disc does not play | The | – | |
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| Check that the disc label is facing up. | 16 | |
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| Check that the disc is defective by trying another disc. | – | |
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| If you have recorded a JPEG, MP3 or WMA disc yourself, check that | – | |
| your disc contains at least ten JPEG picture files or five MP3/WMA |
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| music tracks. |
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| Check the region code. | 3 | |
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Picture freezes momentarily | Check the disc for fingerprints/scratches and clean it with a soft cloth | 4 | |
during playback | wiping from the center to the edge. |
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This unit does not respond to | Aim the remote control directly at the remote control sensor on the | 13 | |
the remote control | front panel. |
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| Reduce the distance of the remote control from this unit. | 13 | |
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| Replace the batteries in the remote control. | 13 | |
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| Reinsert the batteries with their polarities (+/– signs) as indicated. | 13 | |
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Buttons do not work | Disconnect the power cable from the AC outlet for a few minutes. | – | |
| Reconnect the power cable and try to operate again as usual. |
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This unit does not respond to | Operations may not be permitted by the disc. Refer to the instructions | – | |
some operating commands | of the disc jacket. |
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during playback |
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Menu items cannot be selected | Depending on the connection status or disc availability, some menu | – | |
| items cannot be selected. |
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No sound during DivX movies | The audio code may not be supported by this unit. | – | |
playback |
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