APPENDIX
REPLACING PARTS
If the Z Microsystems Technical Support Engineer determines that the product needs to be replaced, a Customer Service Representative will issue a Return Material Authorization (RMA) number.
An RMA number is required to return a product to Z Microsystems, regardless of the reason for the return.
The Z Microsystems Customer Service Department/RMA Request Form will ask the customer to provide the following information:
•model number of the defective product
•serial number of the defective product
•problem with the defective product
•return “ship to” address
•the name and address of the company department to which we will send the invoice (if product is out of warranty or is different from the “ship to” address.
•phone number and
•purchase order number
You will be given an RMA number and will be asked to send the product to: Z Microsystems
ATTN.: (RMA#) It is very important to reference the RMA# 5945 Pacifi c Center Dr., Suite 505
San Diego, CA 92121
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