Something Not Working
If the appliance is not working correctly, please carry out the following checks, before contacting your local Service Force Centre.
IMPORTANT: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.
| SYMPTOM | SOLUTION |
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| ν There is no spark when lighting the gas | υ Check that the unit is plugged in and the electrical |
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| supply is switched on |
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| υ Check that the RCCB has not tripped (if fitted) |
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| υ Check the mains fuse has not blown |
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| υ Check the burner cap and crown have been |
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| replaced correctly, e.g. after cleaning. |
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| ν The gas ring burns unevenly | υ Check the main jet is not blocked and the burner |
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| crown is clear of food particles. |
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| υ Check the burner cap and crown have been |
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| replaced correctly, e.g. after cleaning. |
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| ν The oven does not come on | υ Check a cooking function / temperature have been |
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| selected. |
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| υ Check the socket switch or the switch from the |
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| mains supply to the oven is ON. |
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| ν The oven light does not come on | υ Check the light bulb, and replace it if necessary |
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| (see "Replacing the Oven light") |
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| ν The timer does not work | υ Check the instructions for the timer. |
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| ν It takes too long to finish the dishes, or they are | υ The temperature may need adjusting |
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| cooked too fast. |
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| ν Steam and condensation settle on the food and the | υ Refer to the contents of this booklet, especially to |
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| oven cavity. | the chapter “Using the Oven”. |
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| υ Leave dishes inside the oven no longer than |
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| minutes after the cooking is completed. |
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Service and Spare Parts
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Service Force Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to the Service Force Centre covering your post code area. For the address of your local Service Force Centre and further information about Service Force, please visit the website at www.serviceforce.co.uk
Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working.”
When you contact the Service Force Centre you will need to give the following details:
1.Your name, address and post code
2.Your telephone number
3.Clear and concise details of the fault
4.The model and serial number of the appliance (found on the rating plate)
5.The purchase date
Please note that a valid purchase receipt or guarantee documentation is required for in- guarantee service calls.
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