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Secure Computing Soft-PK Version 5.1.3 Build 4, SafeNet manual Troubleshoot any connection problems

Models: Soft-PK Version 5.1.3 Build 4 Sidewinder Version 5.1.0.02 SafeNet

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Roadmap to deploying your VPNs

8 —Troubleshoot any connection problems

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Use the Soft-PK Log Viewer. See "Soft-PK Log Viewer" on page A-1.

Use the Soft-PK Connection Monitor. See "Soft-PK Connection Monitor" on page A-2.

❒Use Sidewinder commands. See "Sidewinder troubleshooting commands" on page A-4 and the Sidewinder Administration Guide for details.

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Getting Started

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Secure Computing Soft-PK Version 5.1.3 Build 4, SafeNet, Sidewinder Version 5.1.0.02 Troubleshoot any connection problems

Contents

VPN Administration Guide Page Copyright Notice Printing History B L E O F C O N T E N T S Installing and Working with Soft-PK About this Guide Who should read this guide? How this guide is Organized About Soft-PK About SidewinderAbout digital certificates Viewing and printing this document online Viii Getting Started About this chapter About Soft-PK & Sidewinder VPNs Requirements Sidewinder and other network requirements Soft-PK requirements Roadmap to deploying your VPNs Sidewinder system 4c1 Define remote identities within Sidewinder Plan your VPN configuration Satisfy Sidewinder, network, & system requirements If using pre-shared keys passwords Create/Request the digital certificates Configure the VPN connections on the Sidewinder Troubleshoot any connection problems Planning Your VPN Configuration Identifying basic VPN connection needs Identifying authentication requirements Using digital certificate authenticationPrivate key file Certificate file with public key Closer look at self-signed certificates No CA neededFor a small number of VPN Clients Understanding pre-shared key authentication Closer look at CA-based certificates Extended authentication Determining where you will terminate your VPNs VPN tunnel terminating on trusted burb Defining a virtual burb Select Firewall Administration Burb ConfigurationMore about virtual burbs and VPNs Understanding Sidewinder client address pools Sidewinder Understanding Sidewinder client address pools Configuring Sidewinder for Soft-PK Clients Enable the cmd, egd, and isakmp servers Click Apply Configure the Isakmp serverEnable Select VPN Configuration Isakmp Server Configuring ACL & proxies entries for VPN connections Managing Sidewinder self- signed certs Creating & exporting a firewall certificate Mail Address Specify the following Firewall Certificate settingsClick OK when done Select the Remote Certificates tab. Click New Select Services Configuration Certificate ManagementCreating & exporting remote certificates Specify the following Remote Certificate settings Click Add to add the certificate to the Certificates listKey File Generated Return to for each remote client Managing CA- based certificates Defining a CA to use and obtaining the CA root cert Requesting a certificate for the firewall Retrieve the key, revoke, etc Specify the firewall certificate informationClick Add to send the enrollment request Determining identifying information for client certificates Defining remote client identities in Sidewinder Certificate Identities defined on the firewall Managing pre- shared keys passwords Configuring the VPN on the Sidewinder Field Setting Local Network/IP Enabled Select Yes BurbNew button to specify the IP Address / Hostname Example, if you specify 24 with an IP address Require Extended Enable this checkbox Authentication Certificate VPN from the list provided Firewall IdentityType Firewall to the remote client Value This field cannot be edited Edited TypeClient Remote Identity Save your settings!4. Click Add to save the settingsClick Close Page Installing and Working with Soft-PK Soft-PK installation notes Starting Soft-PK Determining Soft-PK status from icon variations Means Soft-PK security policy is currently active Right-click the Soft-PK tray icon to access menuActivating/Deactivating Soft-PK About the Soft-PK program options Certificate ManagerSecurity Policy Editor Log Viewer Setting up Sidewinder self-signed certificates Managing certificates on Soft-PK Setting up CA-based certificates Select the Generate Exportable Key check box Click Advanced to select a certificate service providerGet your CA administrator to approve your request Importing certificate in Soft-PK Verification window Import Certificate Password Window Importing a personal certificate into Soft-PK Certificate file Configuring a security policy on the Soft-PK Select Options Secure Specified Connections If using digital certificates Enable the Connect using Secure Gateway Tunnel boxSpecify the interface information New connection Named SecureVPN Configuring a security policy on the Soft-PK Encryption and Data Integrity/Algorithms fields SA Life Select Unspecified to default to Sidewinder settings Optional Click Save to save the policy on this systemPage Deploying Soft-PK to Your End Users Format OverviewWord Cannot modify Soft-PK setup.exe file and supporting filesSecurity policy Specifying dial-up network instructions Specifying installation instructionsCustomizing the user worksheet Specifying certificate import/request instructions Specifying security policy instructions Specifying basic connection information Soft-PK Log Viewer About this appendix Soft-PK Connection Monitor More about the Connection Monitor To view the details Sidewinder troubleshooting commands Page Part Number 86-0935037-A