Troubleshooting
Troubleshooting Procedures
Example • There are
Possible Cause:
• Ribbon cartridge is not correctly positioned. Solutions:
•Ensure that the ribbon is properly rolled onto the
ribbon cores of the cartridge and that there are no wrinkles in the ribbon.
•Replace ribbon cassette. Possible Cause:
•Print Head is dirty. Solutions:
•Clean the Print Head Possible Cause:
•Print Head elements are damaged (e.g. scratched or burnt). Solutions:
•Call Zebra Customer Service for Print Head replacement information. Example • Printing shows very pale or inconsistent results.
Possible Cause:
• Ribbon cartridge have been stored improperly or is damaged.
Solution:
• Change ribbon cartridge and print again.
Possible Cause:
•Cards may not meet specifications
Solution:
•Use a different supply of cards.
Possible Cause:
•Contrast and/or Intensity may be set to values which are too high.
Solution:
•Adjust Contrast and/or Intensity values in software.
Possible Cause:
•Dust or embedded contamination on elements of the Print Head.
Solution:
•Perform a Cleaning of the Print Head (Reference Chapter 4, Cleaning the Print Head)
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