Appendix D

Troubleshooting

The following are some problems you may experience and some possible solutions to remedy the situation.

Problem

My X4’s DSL light is steady on, but I cannot connect to the Internet.

Solution

First, perform a power cycle on your computer and the X4. Take the following steps in the order given:

1Turn off the computer.

2Turn off your X4 and wait a few seconds.

3Turn the X4 back on.

4Turn on the computer.

If that doesn't work, check these items:

•Ensure that you are using the correct VPI, VCI and Encapsulation settings.

•If your Encapsulation begins with PPP, ensure that you have typed your ADSL Username and Password correctly. (Note that this is NOT the username and password you used to log into the Zoom Configuration Manager on page 12.)

¾If you had the modem automatically configure its settings, open the Basic Setup page, ensure that MANUAL is selected, then select 7 from the Virtual Circuit drop-down list. When the screen changes to show the automatic configuration settings, select MANUAL again, then enter the correct Username and Password in the boxes provided. Click Save Changes and Write Settings to Flash.

Appendix D. Troubleshooting

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