Troubleshooting
Problem | Possible Causes | Possible Solution | |
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| The battery or battery charger is damaged. | Contact the dealer. | |
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Battery not | The phone’s temperature is below 32°F | Adjust the battery charging environment to | |
(0°C) or higher than 113°F (45°C). | avoid extremes of temperature. | ||
charging | |||
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Poor contact between the battery and | Check all connectors to make sure all | ||
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| charger. | connections have been properly made. | |
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| The standby time is related to your service |
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| provider system configuration. The same | If you are located in an area where | |
| phone used with different service providers’ | signaling is weak, temporarily power off | |
| systems will not provide exactly the same | the phone. | |
| length of standby time. |
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Shortened standby | The battery is depleted. In high temperature | Use a new battery. | |
time | environments, battery life will be shortened. | ||
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| If you are not able to connect to the |
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| network, the phone will continue to send | Change your location to one where the | |
| out signals as it attempts to locate a base | network is accessible, or temporarily turn | |
| station. Doing so consumes battery power | off your phone. | |
| and will consequently shorten standby time. |
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Cannot turn your | Battery power has been depleted. | Recharge the phone’s battery. | |
phone on | |||
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Unable to connect | You are not within the network’s service | Check the service area with your service | |
to the network | area. | provider. | |
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| Troubleshooting | |
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Problem | Possible Causes | Possible Solution | |
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| Poor signal. | Move to an open space, or if you are inside | |
| a building, move closer to a window. | ||
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You cannot make | You have activated the Fixed dial | Go to Call settings to check the Fixed | |
outgoing calls. | numbers feature. | Dialing Numbers and disable it. | |
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| You have activated the Call barring | Upgrade the phone software. | |
| feature. | ||
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PIN Code blocked | You have entered an incorrect PIN code | Contact your service provider. | |
three consecutive times. | |||
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Unable to enter |
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information into | The phonebook’s memory is already full. | Delete unnecessary data from the contacts. | |
the phonebook |
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Phone crashes, |
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reboots, freeze, or | Some | Reset the phone to factory status. | |
cannot be powered | with your phone. | ||
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on |
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Cannot answer | You have activated the Call barring | Enter safety mode and uninstall the | |
incoming calls | feature. | software that may cause the problem. | |
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