Troubleshooting
Problem | Possible Causes | Possible Solution | |
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| The battery or battery charger is damaged. | Contact the dealer. | |
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Battery not | The phone’s temperature is below 32°F | Adjust the | |
(0°C) or higher than 113°F (45°C). | avoid extremes of temperature. | ||
charging | |||
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Poor contact between the battery and | Check all connectors to make sure all | ||
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| charger. | connections have been properly made. | |
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| The standby time is related to your service |
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| provider system configuration. The same | If you are located in an area where | |
| phone used with different service providers’ | signaling is weak, temporarily power off | |
| systems will not provide exactly the same | the phone. | |
| length of standby time. |
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Shortened standby | The battery is depleted. In high temperature | Use a new battery. | |
time | environments, battery life will be shortened. | ||
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| If you are not able to connect to the |
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| network, the phone will continue to send | Change your location to one where the | |
| out signals as it attempts to locate a base | network is accessible, or temporarily turn | |
| station. Doing so consumes battery power | off your phone. | |
| and will consequently shorten standby time. |
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Cannot turn your | Battery power has been depleted. | Recharge the phone’s battery. | |
phone on | |||
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| (Micro) SIM card malfunction or damage. | Take the (Micro) SIM card to your service | |
| provider for testing. | ||
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(Micro) SIM card |
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(Micro) SIM card inserted improperly. | Insert the (Micro) SIM card properly. | ||
error | |||
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Debris on the (Micro) SIM card contacts. | Use a soft, dry cloth to clean the (Micro) | ||
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| SIM card contacts. | ||
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| Troubleshooting | |
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Problem | Possible Causes | Possible Solution | |
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| (Micro) SIM card invalid. | Contact your service provider. | |
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Unable to connect | You are not within the network’s service | Check the service area with your service | |
area. | provider. | ||
to the network | |||
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Poor signal. | Move to an open space, or if you are inside | ||
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| a building, move closer to a window. | ||
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Cannot answer | You have activated the Call barring | In Phone app, go to the Menu Key > | |
Settings > Call Barring Settings, and | |||
incoming calls | feature. | ||
then check Deactive All. | |||
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| You have activated the Call barring | In Phone app, go to the Menu Key > | |
| Settings > Call Barring Settings, and | ||
| feature. | ||
You cannot make | then check Deactive All. | ||
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outgoing calls. | You have activated the Fixed dial | In Phone app, go to the Menu Key > | |
| Settings > Fixed Dialing Numbers and | ||
| numbers feature. | ||
| disable it. | ||
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| Contact your service provider. If the service | |
PIN Code blocked | You have entered an incorrect PIN code | provider provides the (Micro) SIM card’s | |
three consecutive times. | PUK code, use the PUK code to unlock the | ||
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| (Micro) SIM card. | |
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Unable to enter |
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information into | The phonebook’s memory is already full. | Delete unnecessary data from the contacts. | |
the phonebook |
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Phone crashes, |
| Reset the phone to factory status. | |
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reboots, freeze, | Some | Enter safety mode and uninstall the | |
or cannot be | with your phone. | ||
software that may cause the problem. | |||
powered on |
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| Upgrade the phone software. | ||
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