ZyAIR Access Point Series User’s Guide

Appendix ATroubleshooting

This appendix covers potential problems and possible remedies. After each problem description, some instructions are provided to help you to diagnose and to solve the problem.

Problems Starting Up the ZyAIR

 

Chart A-1 Troubleshooting the Start-Up of Your ZyAIR

 

 

PROBLEM

CORRECTIVE ACTION

 

 

None of the LEDs

Make sure you are using the supplied power adaptor and that it is plugged in to an

turn on when I

appropriate power source. Check that the power source is turned on.

plug in the power

If the problem persists, you may have a hardware problem. In this case, you should

adaptor.

contact your local vendor.

 

 

 

The ZyAIR

The supplied power to the ZyAIR is too low. Check that the ZyAIR is receiving

reboots

enough power.

automatically

Make sure the power source is working properly.

sometimes.

 

 

 

Problems with the Ethernet Interface

 

Chart A-2 Troubleshooting the Ethernet Interface

 

 

PROBLEM

CORRECTIVE ACTION

 

 

Cannot access the

If the ETHN LED on the front panel is off, check the Ethernet cable connection

ZyAIR from the

between your ZyAIR and the Ethernet device connected to the ETHERNET port.

LAN.

Check for faulty Ethernet cables.

 

 

Make sure your computer’s Ethernet adapter is installed and working properly.

 

Check the IP address of the Ethernet device. Verify that the IP address and the

 

subnet mask of the ZyAIR, the Ethernet device and your computer are on the same

 

subnet.

 

 

Troubleshooting

A-1