ZyAIR Access Point Series User’s Guide

 

Chart A-2 Troubleshooting the Ethernet Interface

 

 

PROBLEM

CORRECTIVE ACTION

 

 

I cannot ping any

If the ETHN LED on the front panel is off, check the Ethernet cable connections

computer on the

between your ZyAIR and the Ethernet device.

LAN.

Check the Ethernet cable connections between the Ethernet device and the LAN

 

 

computers.

 

Check for faulty Ethernet cables.

 

Make sure the LAN computer’s Ethernet adapter is installed and working properly.

 

Verify that the IP address and the subnet mask of the ZyAIR, the Ethernet device

 

and the LAN computers are on the same subnet.

 

 

Problems with the Password

 

Chart A-3 Troubleshooting the Password

 

 

PROBLEM

CORRECTIVE ACTION

 

 

I cannot access

The Password and Username fields are case-sensitive. Make sure that you enter

the ZyAIR.

the correct password and username using the proper casing.

 

Use the RESET button on the top panel of the ZyAIR to restore the factory default

 

configuration file (hold this button in for about 10 seconds or until the link LED turns

 

red). This will restore all of the factory defaults including the password.

 

 

Problems with Telnet

 

Chart A-4 Troubleshooting Telnet

 

 

PROBLEM

CORRECTIVE ACTION

 

 

I cannot access

Refer to the Problems with the Ethernet Interface section for instructions on checking

the ZyAIR through

your Ethernet connection.

Telnet.

 

 

 

A-2

Troubleshooting