ZyXEL G-360 User’s Guide

Chapter 8

Troubleshooting

This chapter covers potential problems and the possible remedies. After each problem description, some instructions are provided to help you to diagnose and to solve the problem.

8.1Problems Starting the ZyXEL Utility Program

Table 8-1 Troubleshooting Starting ZyXEL Utility Program

PROBLEM

CORRECTIVE ACTION

 

 

Cannot start the ZyXEL

Make sure the G-360 is properly inserted and the LED(s) is on. Refer to the

Utility

Quick Start Guide for the LED descriptions.

 

Use the Device Manager to check for possible hardware conflicts.

 

Click Start, Settings, Control Panel, System, Hardware and Device

 

Manager. Verify the status of the G-360 under Network Adapter. (Steps may

 

vary depending on the version of Windows).

 

Install the G-360 in another computer.

 

If the error persists, you may have a hardware problem. In this case, you

 

should contact your local vendor.

The ZyXEL Utility icon

If you install the Funk Odyssey Client software on the computer, uninstall

does not display.

(remove) both the Funk Odyssey Client software and ZyXEL Utility, and then

 

install the ZyXEL utility again after restarting the computer.

 

If you use the Windows XP configuration tool and the ZyXEL Utility to

 

configure the G-360 at the same time, the ZyXEL Utility icon does not display.

 

You need to disable the Windows XP configuration tool (refer to Appendix B

 

for more information).

 

 

Troubleshooting

8-1