Manuals / ZyXEL Communications / Photography / Security Camera

ZyXEL Communications network camera manual Internet connection error

Models: network camera

1 91
Download 91 pages 30.7 Kb
Page 61
Image 61

Symptom

Possible Cause/Solution

Network diagnosis shows

Network connection error.

error icon

The network connection test verifies that the camera has successfully connected to

 

the LAN network. When the diagnosis result shows a red exclamation mark icon, it

 

means that the camera fails to connect to the LAN network. Check if the LAN

 

cable is securely connected to the Ethernet port of the camera and to your

 

hub/router, or check if the LAN cable is functioning normally. Also check whether

 

the gateway address your camera uses is identical to that of your router

 

Internet connection error.

 

The Internet connection test verifies if the camera is connected to the Internet.

 

When

 

the diagnosis result shows a red exclamation mark, it may represent a failed

 

connection to the LAN network. It could also be caused by inappropriate settings

 

on your router that makes your router unable to connect to the Internet, such as the

 

wrong PPPoE user name/password, or wrong WAN IP settings (when your ISP

 

provides you with fixed IP address). See if the PC connected to your router can

 

also access the Internet. If not, consult your ISP/ router manufacturer for correct

 

Internet setting. If your router can connect to the Internet but your camera

 

connected to your router cannot, check whether the IP, subnet mask and gateway is

 

correctly set on your camera.

 

HTTP/RTSP port error.

 

The HTTP port is used for transmitting web pages and commands over the Internet.

 

The RTSP port is used for sending video/audio data. These two test items will fail

 

whenever port forwarding is not enabled. Make sure you have enabled port

 

forwarding on your router and have allowed traffic on ports your IP camera is

 

using. Refer to the "Remote Viewing via Internet Explorer" section of this manual

 

for more information

 

The user information is incorrect.

 

Go to the main setup page. On the left menu, select [Network] > [DDNS], and

 

check if the ID and password is correct. Also check with your service provider to

Problem using DDNS

see if your service account is active.

The entered address is incorrect.

service

Go to the main setup page and select [Network] > [DDNS] on the left menu, and

 

then check if the DDNS service is enabled and if you have the correct address.

 

Incoming traffic to the network camera is not allowed.

 

Please refer to the "Remote Viewing via Internet Explorer" section in the

 

troubleshooting chapter of this manual and look for instruction on enabling port

 

forwarding.

Problem using eaZy

The IP camera’s IP address is repeatedly displayed as “DHCP mode” in eaZy

Wizard

Wizard.

 

This means the camera cannot obtain an IP address from DHCP Server or the IP

 

address assigned to the camera is not on the same subnet as the LAN network.

 

Please try to set the camera’s IP address to a static one. Note that you have to set up

 

the DNS server for your camera (in the advanced network settings) if your camera

 

uses a static IP address.

Page 60 Page 62
Page 61
Image 61
ZyXEL Communications network camera manual Internet connection error
Page 60 Page 62

network camera specifications

ZyXEL Communications has established itself as a prominent player in the realm of networking and security solutions, particularly with its innovative lineup of network cameras. Designed to meet diverse surveillance needs, their network cameras encompass a range of features and technologies that cater to both residential and commercial applications.

One of the standout features of ZyXEL network cameras is their high-definition video quality. Many models offer options for 1080p and even 4K resolution, ensuring that users capture crystal-clear images and video footage. This level of clarity is crucial for identifying faces and license plates, making these cameras well-suited for various security environments.

ZyXEL network cameras are equipped with advanced night vision capabilities. Utilizing infrared technology, these cameras can capture clear video even in complete darkness. This feature is essential for 24/7 surveillance, providing peace of mind at all hours.

Another significant characteristic is the integration of smart analytics features. With motion detection, people counting, and line crossing detection, these cameras can intelligently process data and provide alerts to users when specific activities occur. This intelligent functionality enhances security by allowing for proactive monitoring, rather than simply recording footage.

The design of ZyXEL cameras also considers ease of installation and use. Many models come with wireless connectivity options, eliminating the need for complex wiring. This feature not only simplifies the setup process but also provides flexible placement options around the property.

Weather-resistant designs ensure that ZyXEL network cameras can withstand various environmental conditions. This rugged construction is especially important for outdoor installations, protecting the cameras from rain, wind, and extreme temperatures.

Compatibility with various management software and mobile applications offers users remote access to their surveillance feeds. This functionality allows for real-time monitoring from smartphones or tablets, providing convenience and peace of mind when away from the premises.

In summary, ZyXEL Communications network cameras combine high-definition video quality, advanced night vision, smart analytics, user-friendly installation, and robust weatherproof designs. These characteristics make them a versatile choice for anyone looking to enhance their security measures, whether for a home or a business. With a strong focus on innovation and customer satisfaction, ZyXEL continues to be a trusted name in the network camera sector.