Symptom

Possible Cause/Solution

Network diagnosis shows

Network connection error.

error icon

The network connection test verifies that the camera has successfully connected to

 

the LAN network. When the diagnosis result shows a red exclamation mark icon, it

 

means that the camera fails to connect to the LAN network. Check if the LAN

 

cable is securely connected to the Ethernet port of the camera and to your

 

hub/router, or check if the LAN cable is functioning normally. Also check whether

 

the gateway address your camera uses is identical to that of your router

 

Internet connection error.

 

The Internet connection test verifies if the camera is connected to the Internet.

 

When

 

the diagnosis result shows a red exclamation mark, it may represent a failed

 

connection to the LAN network. It could also be caused by inappropriate settings

 

on your router that makes your router unable to connect to the Internet, such as the

 

wrong PPPoE user name/password, or wrong WAN IP settings (when your ISP

 

provides you with fixed IP address). See if the PC connected to your router can

 

also access the Internet. If not, consult your ISP/ router manufacturer for correct

 

Internet setting. If your router can connect to the Internet but your camera

 

connected to your router cannot, check whether the IP, subnet mask and gateway is

 

correctly set on your camera.

 

HTTP/RTSP port error.

 

The HTTP port is used for transmitting web pages and commands over the Internet.

 

The RTSP port is used for sending video/audio data. These two test items will fail

 

whenever port forwarding is not enabled. Make sure you have enabled port

 

forwarding on your router and have allowed traffic on ports your IP camera is

 

using. Refer to the "Remote Viewing via Internet Explorer" section of this manual

 

for more information

 

The user information is incorrect.

 

Go to the main setup page. On the left menu, select [Network] > [DDNS], and

 

check if the ID and password is correct. Also check with your service provider to

Problem using DDNS

see if your service account is active.

The entered address is incorrect.

service

Go to the main setup page and select [Network] > [DDNS] on the left menu, and

 

then check if the DDNS service is enabled and if you have the correct address.

 

Incoming traffic to the network camera is not allowed.

 

Please refer to the "Remote Viewing via Internet Explorer" section in the

 

troubleshooting chapter of this manual and look for instruction on enabling port

 

forwarding.

Problem using eaZy

The IP camera’s IP address is repeatedly displayed as “DHCP mode” in eaZy

Wizard

Wizard.

 

This means the camera cannot obtain an IP address from DHCP Server or the IP

 

address assigned to the camera is not on the same subnet as the LAN network.

 

Please try to set the camera’s IP address to a static one. Note that you have to set up

 

the DNS server for your camera (in the advanced network settings) if your camera

 

uses a static IP address.

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ZyXEL Communications network camera manual Internet connection error
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