Symptom

Possible cause/solution

A warning message

Network quality is not high enough.

 

appears stating

This means the camera’s browser interface, WebVUer, could not receive a steady stream

“Your video

of video data from your camera. The loss of video data might also be caused by network

quality is too high

congestion or insufficient bandwidth. Please refer to other related troubleshooting tips.

for your Internet

Additionally, if the CPU usage on your viewing computer is too high, the same warning

bandwidth.”

message will be showed. You can monitor the CPU usage by right clicking on your

 

Windows taskbar and choose “task manager”, and then click the Performance tab.

 

The microSD card is not inserted firmly into position.

 

Remove the memory card and re-insert it into the card slot. To verify if your SD card is

 

properly installed, go to [Setup] > [Recording Setup] > [Micro SD], and check if [SD Card

Cannot store

Status] and [SD Card Capacity] shows correct information. If "not detected" is shown,

recordings on a

remove and re-insert the card again, refresh the WebVUer, and verify again.

microSD card

The microSD card is not properly formatted.

 

Go to main setup page, and choose [Recording Setup] from the left menu. Choose

 

[Micro SD] for the "Destination" field, and then press the [Format] button. If still not

 

functioning properly, try storing still snapshots onto the SD card. Failure in storing

 

snapshots often suggests a problem with the memory card.

 

Your microSD card is not supported by the camera.

 

Your IP camera may not fully support high capacity memory cards from all

 

manufacturers. Contact ZyXEL if you think you’ve encountered an SD card compatibility

 

problem.

 

Your SD card does not meet writing speed requirements.

 

You may experience minor issues in video recording when your SD card doesn’t meet

 

writing speed requirements. ZyXEL recommends using class 4 or above SD cards for

 

video recording.

 

A motion detection region has not been configured for recording triggered motion events.

 

If you want to record video clips of detected motion to an SD card, you’ll need to set at

 

least one motion detection region before setting up event-based recording in Recording

 

Setup.

Technical Support Information

In the event of problems that cannot be solved, please contact your vendor. If you cannot contact your vendor, contact a ZyXEL office in the region in which you bought the device. Regional offices are listed at www.zyxel.com/web/contact_us.php

ZyXEL communications Corporation – Worldwide Headquarters www.zyxel.com

Tel. +866-2-2912-3685 Fax +866-2-2912-3656

11F., No. 223, Sec. 3 Beixin Rd., Xindian Dist., New Taipei City 231, Taiwan (R.O.C)

Page 63
Image 63
ZyXEL Communications network camera Technical Support Information, Snapshots often suggests a problem with the memory card

network camera specifications

ZyXEL Communications has established itself as a prominent player in the realm of networking and security solutions, particularly with its innovative lineup of network cameras. Designed to meet diverse surveillance needs, their network cameras encompass a range of features and technologies that cater to both residential and commercial applications.

One of the standout features of ZyXEL network cameras is their high-definition video quality. Many models offer options for 1080p and even 4K resolution, ensuring that users capture crystal-clear images and video footage. This level of clarity is crucial for identifying faces and license plates, making these cameras well-suited for various security environments.

ZyXEL network cameras are equipped with advanced night vision capabilities. Utilizing infrared technology, these cameras can capture clear video even in complete darkness. This feature is essential for 24/7 surveillance, providing peace of mind at all hours.

Another significant characteristic is the integration of smart analytics features. With motion detection, people counting, and line crossing detection, these cameras can intelligently process data and provide alerts to users when specific activities occur. This intelligent functionality enhances security by allowing for proactive monitoring, rather than simply recording footage.

The design of ZyXEL cameras also considers ease of installation and use. Many models come with wireless connectivity options, eliminating the need for complex wiring. This feature not only simplifies the setup process but also provides flexible placement options around the property.

Weather-resistant designs ensure that ZyXEL network cameras can withstand various environmental conditions. This rugged construction is especially important for outdoor installations, protecting the cameras from rain, wind, and extreme temperatures.

Compatibility with various management software and mobile applications offers users remote access to their surveillance feeds. This functionality allows for real-time monitoring from smartphones or tablets, providing convenience and peace of mind when away from the premises.

In summary, ZyXEL Communications network cameras combine high-definition video quality, advanced night vision, smart analytics, user-friendly installation, and robust weatherproof designs. These characteristics make them a versatile choice for anyone looking to enhance their security measures, whether for a home or a business. With a strong focus on innovation and customer satisfaction, ZyXEL continues to be a trusted name in the network camera sector.