ZyXEL Communications 20.18 Google Drive

Chapter 20 Troubleshooting

20.18 Google Drive

Google Drive stopped syncing.

1Make sure the NSA is connected to the Internet. See Section 9.4 on page 176 for details about testing network connections.

2Check if you have exceeded the Google Drive account’s storage quota. You may need to:

•Delete unneeded files.

•Empty the Google Drive trash bin. Note, this permanently deletes everything in the bin, even if Google moved it there without telling you (because you moved a file out of the local sync folder for example).

•Upgrade the account’s capacity

3Click Maintenance > Log to check the NSA’s log messages. If a log message says you have exceeded your storage quota on the NSA:

•Delete unneeded files.

•Clean out the recycle bin (see Section 17.4.2 on page 322).

•Increase the user’s quota on the volume containing the local sync folder (see Section 15.3.2 on page 309).

4Check for any logs about removal of the user account. When you remove a user’s NSA account, the NSA also removes the link to the user’s Google account. However the NSA keeps the data in the local sync folder. Reconfigure a user account and link it to the Google account to let the user use Google Drive again.

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