14

Troubleshooting

Overview

This chapter describes procedures for troubleshooting problems you may encounter with TROY XCD external print servers, and is divided into the following sections:

1.Installation Problems

2.Intermittent Problems

3.Protocol-Specific Troubleshooting

If you have followed the steps in this chapter and you believe that you have a bad board, then please refer to the Customer Support and Warranty chapter for information on returning defective products.

Installation Problems

(Printer Does Not Come Up Ready)

If you cannot print to the TROY XCD external print server after you install it, check the following:

1.Make sure that the printer are powered on, that all cables are securely plugged in, and that the printer is on-line.

Troubleshooting 14-1

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TROY Group MAN-EXT2000 manual Troubleshooting, Installation Problems Printer Does Not Come Up Ready