Blackberry SWD-504685-0330050601-001 manual Clear user account statistics

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Administration Guide

Clear user account statistics

Clear user account statistics

1.To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.

2.Type besuseradminclient <credentials> -change -cs and the following parameter:

• -u <user_name>

Example

besuseradminclient -username admin -password password -change -cs -u smoser@test.rim.net -b server01

Retrieve enterprise activation statistics for a user account

You can use this task to generate a report of the stages of activation for a user account on the BlackBerry® Enterprise Server and then use the report to troubleshoot activation issues.

The task supports the BlackBerry® Enterprise Server for Microsoft® Exchange, the BlackBerry® Enterprise Server for IBM® Lotus® Domino®, and the BlackBerry® Enterprise Server for Novell® GroupWise®.

1.To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.

2.Type besuseradminclient <credentials> -list -eastatus and the following parameters:

•-u <user_name>

•-b <instance>

Example

besuseradminclient -username admin -password password -u “sam moser” -b server1 -from 20090125 -to 20090128 -list - eastatus

Example output

Mail Server Name User Email Address Enterprise Activation State Activation Status Activation Status Description Activation Event Date

/O=RIM/OU=r1/cn=Configuration/cn=Servers/cn=Server01-SBRK/cn=Mail Private MDB sammoser@test.rim.net COMPLETED 180 Basic activation complete. Service book syncing follows 20090119 08:21:00.510

/O=RIM/OU=r1/cn=Configuration/cn=Servers/cn=Server01-SBRK/cn=Mail Private MDB sammoser@test.rim.net COMPLETED 210 Slow synchronization completed 20090119 08:21:38.103

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Contents Administration Guide SWD-504685-0330050601-001 Contents Sending notification messages to BlackBerry devices Input, output, and user feedback parameters Setuseritpolicyrule BlackBerry Enterprise Server User Administration Tool OverviewEdit a group across Group Create a software Configuration View a software Delete a software Configuration Create an applicationTemplate View a job Service instance View push rules for Service View pull rules forNew in this release Add and remove a role across organizationsTool Description BlackBerry Enterprise Activation Password InputfilenameOutputfilename Servername Supported authentication models Authentication credentialsSyntax for authentication credentials User name SQLU1 Password SQLP1 String value requirementsUse cases ExampleFollowing command BESUserAdminClient Setclientauth -basauth -setp password1Setclientauth -username BASU1 -password BASP1 -basauth -setp password1Re-install the service using the new client password Managing user accounts Adding user accountsAdd a new user account to the BlackBerry Enterprise Server UsernameAssign a software configuration to a user account Username Sw configurationnameAdd a new user account to a group Add an existing user account to a groupFinding user accounts Changing and removing user accountsFind a user account Delete a software configuration from a user account Move a user account to a different user groupDelete a user account from a group Username InstanceChange user account settings Delete a user account from the BlackBerry Enterprise ServerList the groups in a BlackBerry Domain Managing email message forwarding Turn on or turn off email message forwardingTurn on or turn off email message forwarding for folders Managing IT policies and IT policy rules List the IT policy rules in an IT policySet IT policy rules for a user account Set a password for a BlackBerry device Managing BlackBerry devicesSet owner information on a BlackBerry device Resend a service book Delete pending messagesResend the peer-to-peer encryption key Protect a stolen BlackBerry deviceSend a notification PIN message Username or Groupname InstanceInfofile filename or Subject subjectlinetext Body messagebodytext Send a notification email message BlackBerry devices Retrieving user account statistics and information aboutRetrieve user account statistics Results of a statistics query for a user accountColumn Description ServerDN That is associated with the BlackBerry devicePIN of the BlackBerry device Device Type Model number of the BlackBerry device StateClear user account statistics Retrieve enterprise activation statistics for a user accountRetrieve enterprise activation statistics for a user account Retrieving BlackBerry device information Retrieve the statistics for BlackBerry devicesResults of a statistics query for a BlackBerry device Users userdeviceinformation Groupname InstanceColumn Description User Name Name of the user account Home CarrierSoftware configuration on the device Uptime Time since the BlackBerry device was last resetColumn Description IT Policy Time System StatusMessaging server Instance sent Enterprise Server instanceInstance filtered Administration Tool Troubleshooting the BlackBerry Enterprise Server UserConfiguring log files Yyyymmdd is the dateWarn Error Fatal Using the command summary in the help file Common parameters Input, output, and user feedback parameters Subparameter DescriptionBES1,USER2,GROUP1,false BES1,USER7,GROUP2,trueWith the BlackBerry Administration Service Error This level is not currently usedBe one of the following types Well as messages of earlier levelsBlackBerry Administration Service AddGroupWise Itpolicy ITpolicyname OryWt expiry time Assignswconfig Subparameters -assignswconfig DescriptionCsw configurationname Cannot use this subparameter with -swUtype type Change Syntax -changeThis subparameter clears the users email message filters BlackBerry Enterprise Server for Novell GroupWiseEnterprise Server for Novell GroupWise AccountAccount to -add or an existing user account to -change PurgependingmessagesFrom Password Subparameter Description CanonicalnameAdministration Tool does not find the mailbox DeleteSubparameters -delete Description ForceAdministration Guide Find Subparameters -find DescriptionHandheldinfo Subparameters -handheldinfo Description Appname Work with the -u or -b subparametersAction. It works with the -u subparameter HhstatsSubparameter Description Users Instead of one user accountKillhandheld Subparameters -killhandheld DescriptionAdministration Guide List Configurationname Apppolicyname InstanceItpolicy IT policyname Displayname Move Subparameters -move DescriptionMove the account to Administration Guide Resendpeertopeerkey Subparameters -resendpeertopeerkey DescriptionAction Resendservicebook Subparameters -resendservicebook DescriptionSendemail Body bodytextInfofile filename.txt Utype type Sendpin Subparameters -sendpin DescriptionThis subparameter specifies the body of the PIN message This subparameter specifies the name of the user groupDisplayname Default authentication type SetclientauthInterchangeably with -password Exchange messaging serverCredentials in the Windows registry Sqluser usernameSetfolderredirection Subparameters -setfolderredirection DescriptionServer for Novell GroupWise Foldername foldernameUsername Setownerinfo Subparameters -setownerinfo DescriptionInfo ownerinformation Infofile infofile.txtUtype type Setpassword Subparameters -setpassword DescriptionSetuseritpolicyrule Subparameters -setuseritpolicyrule DescriptionPolicyrule policyrulename Administration Guide Service This subparameter specifies service instances StatsSubparameters -stats Description Email emailinstanceUtype type Status Glossary Provide feedback Legal notice Administration Guide Administration Guide