Blackberry SWD-504685-0330050601-001 manual Administration Guide

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Administration Guide

Legal notice

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON- PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES, DOWNTIME COSTS, LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES, COST OF SUBSTITUTE GOODS, COSTS OF COVER, FACILITIES OR SERVICES, COST OF CAPITAL, OR OTHER SIMILAR PECUNIARY LOSSES, WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN, AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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Prior to subscribing for, installing, or using any Third Party Products and Services, it is your responsibility to ensure that your airtime service provider has agreed to support all of their features. Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights. You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so. If required you are responsible for acquiring them. You should not install or use Third Party Products and Services until all necessary licenses have been acquired. Any Third Party Products and Services that are provided with RIM's products and services are provided as a convenience to you and are provided "AS IS" with no express or implied conditions, endorsements, guarantees, representations, or warranties of any kind by RIM and RIM assumes no liability whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with RIM.

Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server, BlackBerry® Desktop Software, and/or BlackBerry® Device Software.

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Contents Administration Guide SWD-504685-0330050601-001 Contents Sending notification messages to BlackBerry devices Input, output, and user feedback parameters Setuseritpolicyrule Edit a group across Group BlackBerry Enterprise Server User Administration ToolOverview Template Create a software Configuration View a softwareDelete a software Configuration Create an application View a job Service instance View push rules for Service View pull rules forTool Description BlackBerry Enterprise Activation New in this releaseAdd and remove a role across organizations Outputfilename PasswordInputfilename Servername Supported authentication models Authentication credentialsSyntax for authentication credentials User name SQLU1 Password SQLP1 String value requirementsUse cases ExampleFollowing command BESUserAdminClient Setclientauth -basauth -setp password1Setclientauth -username BASU1 -password BASP1 -basauth -setp password1Re-install the service using the new client password Managing user accounts Adding user accountsAdd a new user account to the BlackBerry Enterprise Server UsernameAssign a software configuration to a user account Username Sw configurationnameAdd a new user account to a group Add an existing user account to a groupFind a user account Finding user accountsChanging and removing user accounts Delete a software configuration from a user account Move a user account to a different user groupDelete a user account from a group Username InstanceChange user account settings Delete a user account from the BlackBerry Enterprise ServerList the groups in a BlackBerry Domain Managing email message forwarding Turn on or turn off email message forwardingTurn on or turn off email message forwarding for folders Managing IT policies and IT policy rules List the IT policy rules in an IT policySet IT policy rules for a user account Set owner information on a BlackBerry device Set a password for a BlackBerry deviceManaging BlackBerry devices Resend a service book Delete pending messagesResend the peer-to-peer encryption key Protect a stolen BlackBerry deviceSend a notification PIN message Username or Groupname InstanceInfofile filename or Subject subjectlinetext Body messagebodytextSend a notification email message BlackBerry devices Retrieving user account statistics and information aboutRetrieve user account statistics Results of a statistics query for a user accountColumn Description ServerDN That is associated with the BlackBerry devicePIN of the BlackBerry device Device Type Model number of the BlackBerry device StateClear user account statistics Retrieve enterprise activation statistics for a user accountRetrieve enterprise activation statistics for a user account Retrieving BlackBerry device information Retrieve the statistics for BlackBerry devicesResults of a statistics query for a BlackBerry device Users userdeviceinformation Groupname InstanceColumn Description User Name Name of the user account Home CarrierSoftware configuration on the device Uptime Time since the BlackBerry device was last resetColumn Description IT Policy Time System StatusMessaging server Instance filtered Instance sentEnterprise Server instance Administration Tool Troubleshooting the BlackBerry Enterprise Server UserConfiguring log files Yyyymmdd is the dateWarn Error Fatal Using the command summary in the help file Common parameters Input, output, and user feedback parameters Subparameter DescriptionBES1,USER2,GROUP1,false BES1,USER7,GROUP2,trueWith the BlackBerry Administration Service Error This level is not currently usedBe one of the following types Well as messages of earlier levelsGroupWise BlackBerry Administration ServiceAdd Itpolicy ITpolicyname OryWt expiry time Assignswconfig Subparameters -assignswconfig DescriptionCsw configurationname Cannot use this subparameter with -swUtype type Change Syntax -changeThis subparameter clears the users email message filters BlackBerry Enterprise Server for Novell GroupWiseEnterprise Server for Novell GroupWise AccountFrom Account to -add or an existing user account to -changePurgependingmessages Password Subparameter Description CanonicalnameAdministration Tool does not find the mailbox DeleteSubparameters -delete Description ForceAdministration Guide Find Subparameters -find DescriptionHandheldinfo Subparameters -handheldinfo Description Appname Work with the -u or -b subparametersAction. It works with the -u subparameter HhstatsSubparameter Description Users Instead of one user accountKillhandheld Subparameters -killhandheld DescriptionAdministration Guide List Itpolicy IT policyname ConfigurationnameApppolicyname Instance Displayname Move the account to MoveSubparameters -move Description Administration Guide Action ResendpeertopeerkeySubparameters -resendpeertopeerkey Description Resendservicebook Subparameters -resendservicebook DescriptionInfofile filename.txt SendemailBody bodytext Utype type Sendpin Subparameters -sendpin DescriptionThis subparameter specifies the body of the PIN message This subparameter specifies the name of the user groupDisplayname Default authentication type SetclientauthInterchangeably with -password Exchange messaging serverCredentials in the Windows registry Sqluser usernameSetfolderredirection Subparameters -setfolderredirection DescriptionServer for Novell GroupWise Foldername foldernameUsername Setownerinfo Subparameters -setownerinfo DescriptionInfo ownerinformation Infofile infofile.txtUtype type Setpassword Subparameters -setpassword DescriptionPolicyrule policyrulename SetuseritpolicyruleSubparameters -setuseritpolicyrule Description Administration Guide Service This subparameter specifies service instances StatsSubparameters -stats Description Email emailinstanceUtype type Status Glossary Provide feedback Legal notice Administration Guide Administration Guide