Blackberry SWD-504685-0330050601-001 manual Administration Tool, Configuring log files

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Administration Guide

Troubleshooting the BlackBerry Enterprise Server User Administration Tool

Troubleshooting the BlackBerry Enterprise Server User
Troubleshooting the BlackBerry Enterprise Server User	10
Administration Tool

Check the status of the BlackBerry Enterprise Server User Administration Tool

You can use this command to verify that there is a valid connection between the BlackBerry® Administration Service and the BlackBerry Enterprise Server User Administration Tool and that that the authentication credentials are valid.

1.To open the command window for the BlackBerry Enterprise Server User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.

2.Type besuseradminclient <credentials> -status.

Example

besuseradminclient -username admin -password password -status

Example output

Property,Value

BAS Version,5.0.0.111

Configuring log files

Each time that you run the BlackBerry® Enterprise Server User Administration Tool, the tool creates log files in a subfolder that is named by date. The format of the log file name is <machine_name>_BUA_01<yyyymmdd>_<nnnn>.txt, where the variables are as follows:

•<machine_name> is the name of the computer running the tool

•<yyyymmdd> is the date

•<nnnn> is an increasing integer starting at 0001 each day

The log file contains information about how the file is run. The default level of information is DEBUG, but you can control the level of output by changing the bua-config.properties file in the application folder for the BlackBerry Enterprise Server User Administration Tool. To control the level of information, you change the line LOGLEVEL=<value> to one of the following values:

•TRACE

•DEBUG

•INFO

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Contents Administration Guide SWD-504685-0330050601-001 Contents Sending notification messages to BlackBerry devices Input, output, and user feedback parameters Setuseritpolicyrule Overview BlackBerry Enterprise Server User Administration ToolEdit a group across Group Delete a software Configuration Create an application Create a software Configuration View a softwareTemplate View a job Service View pull rules for Service instance View push rules forAdd and remove a role across organizations New in this releaseTool Description BlackBerry Enterprise Activation Inputfilename PasswordOutputfilename Servername Authentication credentials Supported authentication modelsSyntax for authentication credentials Example User name SQLU1 Password SQLP1String value requirements Use casesBASP1 -basauth -setp password1 Following command BESUserAdminClientSetclientauth -basauth -setp password1 Setclientauth -username BASU1 -passwordRe-install the service using the new client password Username Managing user accountsAdding user accounts Add a new user account to the BlackBerry Enterprise ServerAdd an existing user account to a group Assign a software configuration to a user accountUsername Sw configurationname Add a new user account to a groupChanging and removing user accounts Finding user accountsFind a user account Username Instance Delete a software configuration from a user accountMove a user account to a different user group Delete a user account from a groupDelete a user account from the BlackBerry Enterprise Server Change user account settingsList the groups in a BlackBerry Domain Turn on or turn off email message forwarding Managing email message forwardingTurn on or turn off email message forwarding for folders List the IT policy rules in an IT policy Managing IT policies and IT policy rulesSet IT policy rules for a user account Managing BlackBerry devices Set a password for a BlackBerry deviceSet owner information on a BlackBerry device Delete pending messages Resend a service bookProtect a stolen BlackBerry device Resend the peer-to-peer encryption keySubject subjectlinetext Body messagebodytext Send a notification PIN messageUsername or Groupname Instance Infofile filename orSend a notification email message Results of a statistics query for a user account BlackBerry devicesRetrieving user account statistics and information about Retrieve user account statisticsDevice Type Model number of the BlackBerry device State Column Description ServerDNThat is associated with the BlackBerry device PIN of the BlackBerry deviceRetrieve enterprise activation statistics for a user account Clear user account statisticsRetrieve enterprise activation statistics for a user account Retrieve the statistics for BlackBerry devices Retrieving BlackBerry device informationHome Carrier Results of a statistics query for a BlackBerry deviceUsers userdeviceinformation Groupname Instance Column Description User Name Name of the user account System Status Software configuration on the device Uptime Time since the BlackBerry device was last reset Column Description IT Policy TimeMessaging server Enterprise Server instance Instance sentInstance filtered Yyyymmdd is the date Administration ToolTroubleshooting the BlackBerry Enterprise Server User Configuring log filesWarn Error Fatal Using the command summary in the help file Common parameters BES1,USER7,GROUP2,true Input, output, and user feedback parametersSubparameter Description BES1,USER2,GROUP1,falseWell as messages of earlier levels With the BlackBerry Administration ServiceError This level is not currently used Be one of the following typesAdd BlackBerry Administration ServiceGroupWise Ory Itpolicy ITpolicynameWt expiry time Cannot use this subparameter with -sw AssignswconfigSubparameters -assignswconfig Description Csw configurationnameUtype type Syntax -change ChangeAccount This subparameter clears the users email message filtersBlackBerry Enterprise Server for Novell GroupWise Enterprise Server for Novell GroupWisePurgependingmessages Account to -add or an existing user account to -changeFrom Subparameter Description Canonicalname PasswordForce Administration Tool does not find the mailboxDelete Subparameters -delete DescriptionAdministration Guide Subparameters -find Description FindHandheldinfo Hhstats Subparameters -handheldinfo Description AppnameWork with the -u or -b subparameters Action. It works with the -u subparameterInstead of one user account Subparameter Description UsersSubparameters -killhandheld Description KillhandheldAdministration Guide List Apppolicyname Instance ConfigurationnameItpolicy IT policyname Displayname Subparameters -move Description MoveMove the account to Administration Guide Subparameters -resendpeertopeerkey Description ResendpeertopeerkeyAction Subparameters -resendservicebook Description ResendservicebookBody bodytext SendemailInfofile filename.txt Utype type This subparameter specifies the name of the user group SendpinSubparameters -sendpin Description This subparameter specifies the body of the PIN messageDisplayname Setclientauth Default authentication typeSqluser username Interchangeably with -passwordExchange messaging server Credentials in the Windows registryFoldername foldername SetfolderredirectionSubparameters -setfolderredirection Description Server for Novell GroupWiseUsername Infofile infofile.txt SetownerinfoSubparameters -setownerinfo Description Info ownerinformationUtype type Subparameters -setpassword Description SetpasswordSubparameters -setuseritpolicyrule Description SetuseritpolicyrulePolicyrule policyrulename Administration Guide Email emailinstance Service This subparameter specifies service instancesStats Subparameters -stats DescriptionUtype type Status Glossary Provide feedback Legal notice Administration Guide Administration Guide