Blackberry SWD-504685-0330050601-001 manual Managing BlackBerry devices

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Administration Guide

Managing BlackBerry devices

Managing BlackBerry devices
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Set a password for a BlackBerry device

1.To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.

2.Type besuseradminclient <credentials> -set_password <password> and the following parameters:

•-u <user_name>

•-b <instance>

Example

besuseradminclient -username admin -password password -set_password devicepassword1 -u smoser@test.rim.net -b server01

Set owner information on a BlackBerry device

You can specify the owner information that appears on the screen of the BlackBerry® device when it is locked using one of the following options:

•for a single line of text, you can use the -info parameter to specify the information in quotation marks

•for multiple lines of text, you can create an input file that contains the information and then use the -infofile parameter to specify the input file

1.To open the command window for the BlackBerry Enterprise Server User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.

2.Type besuseradminclient <credentials> -set_owner_info, and specify the owner name (-name) and owner information (-info), or specify an input file (-infofile <filename>) that contains the information for the user account. Type the following parameters:

•-u <user_name>

•-b <instance>

Example: -infofile input file

In a text editor, create a text file, such as the following:

Sam Moser

Desk phone: <phone_number>

Mobile phone: <phone_number>

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Contents Administration Guide SWD-504685-0330050601-001 Contents Sending notification messages to BlackBerry devices Input, output, and user feedback parameters Setuseritpolicyrule Edit a group across Group BlackBerry Enterprise Server User Administration ToolOverview Template Create a software Configuration View a softwareDelete a software Configuration Create an application View a job Service View pull rules for Service instance View push rules forTool Description BlackBerry Enterprise Activation New in this releaseAdd and remove a role across organizations Outputfilename PasswordInputfilename Servername Authentication credentials Supported authentication modelsSyntax for authentication credentials String value requirements User name SQLU1 Password SQLP1Use cases ExampleSetclientauth -basauth -setp password1 Following command BESUserAdminClientSetclientauth -username BASU1 -password BASP1 -basauth -setp password1Re-install the service using the new client password Adding user accounts Managing user accountsAdd a new user account to the BlackBerry Enterprise Server UsernameUsername Sw configurationname Assign a software configuration to a user accountAdd a new user account to a group Add an existing user account to a groupFind a user account Finding user accountsChanging and removing user accounts Move a user account to a different user group Delete a software configuration from a user accountDelete a user account from a group Username InstanceDelete a user account from the BlackBerry Enterprise Server Change user account settingsList the groups in a BlackBerry Domain Turn on or turn off email message forwarding Managing email message forwardingTurn on or turn off email message forwarding for folders List the IT policy rules in an IT policy Managing IT policies and IT policy rulesSet IT policy rules for a user account Set owner information on a BlackBerry device Set a password for a BlackBerry deviceManaging BlackBerry devices Delete pending messages Resend a service bookProtect a stolen BlackBerry device Resend the peer-to-peer encryption keyUsername or Groupname Instance Send a notification PIN messageInfofile filename or Subject subjectlinetext Body messagebodytextSend a notification email message Retrieving user account statistics and information about BlackBerry devicesRetrieve user account statistics Results of a statistics query for a user accountThat is associated with the BlackBerry device Column Description ServerDNPIN of the BlackBerry device Device Type Model number of the BlackBerry device StateRetrieve enterprise activation statistics for a user account Clear user account statisticsRetrieve enterprise activation statistics for a user account Retrieve the statistics for BlackBerry devices Retrieving BlackBerry device informationUsers userdeviceinformation Groupname Instance Results of a statistics query for a BlackBerry deviceColumn Description User Name Name of the user account Home CarrierUptime Time since the BlackBerry device was last reset Software configuration on the deviceColumn Description IT Policy Time System StatusMessaging server Instance filtered Instance sentEnterprise Server instance Troubleshooting the BlackBerry Enterprise Server User Administration ToolConfiguring log files Yyyymmdd is the dateWarn Error Fatal Using the command summary in the help file Common parameters Subparameter Description Input, output, and user feedback parametersBES1,USER2,GROUP1,false BES1,USER7,GROUP2,trueError This level is not currently used With the BlackBerry Administration ServiceBe one of the following types Well as messages of earlier levelsGroupWise BlackBerry Administration ServiceAdd Ory Itpolicy ITpolicynameWt expiry time Subparameters -assignswconfig Description AssignswconfigCsw configurationname Cannot use this subparameter with -swUtype type Syntax -change ChangeBlackBerry Enterprise Server for Novell GroupWise This subparameter clears the users email message filtersEnterprise Server for Novell GroupWise AccountFrom Account to -add or an existing user account to -changePurgependingmessages Subparameter Description Canonicalname PasswordDelete Administration Tool does not find the mailboxSubparameters -delete Description ForceAdministration Guide Subparameters -find Description FindHandheldinfo Work with the -u or -b subparameters Subparameters -handheldinfo Description AppnameAction. It works with the -u subparameter HhstatsInstead of one user account Subparameter Description UsersSubparameters -killhandheld Description KillhandheldAdministration Guide List Itpolicy IT policyname ConfigurationnameApppolicyname Instance Displayname Move the account to MoveSubparameters -move Description Administration Guide Action ResendpeertopeerkeySubparameters -resendpeertopeerkey Description Subparameters -resendservicebook Description ResendservicebookInfofile filename.txt SendemailBody bodytext Utype type Subparameters -sendpin Description SendpinThis subparameter specifies the body of the PIN message This subparameter specifies the name of the user groupDisplayname Setclientauth Default authentication typeExchange messaging server Interchangeably with -passwordCredentials in the Windows registry Sqluser usernameSubparameters -setfolderredirection Description SetfolderredirectionServer for Novell GroupWise Foldername foldernameUsername Subparameters -setownerinfo Description SetownerinfoInfo ownerinformation Infofile infofile.txtUtype type Subparameters -setpassword Description SetpasswordPolicyrule policyrulename SetuseritpolicyruleSubparameters -setuseritpolicyrule Description Administration Guide Stats Service This subparameter specifies service instancesSubparameters -stats Description Email emailinstanceUtype type Status Glossary Provide feedback Legal notice Administration Guide Administration Guide