ViewSonic VS12602 manual Troubleshooting, Frequently asked questions FAQ, Power problems

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Troubleshooting

Troubleshooting

The section describes situations that you may encounter while using the computer and provides troubleshooting steps.

Before you begin troubleshooting, verify the following items:

-If you have added or removed a program or a hardware before the problem appeared, make sure that your computer has met all the pre-installation requirements, review if the installation procedures are correct, and check if the program or hardware is properly installed.

-If an error message appears while the program or hardware is in use, write down the message and follow the on-screen instruction if any. For further details, refer to the docu- mentation or user manual of the program or hardware.

Frequently asked questions (FAQ)

Power problems

Symptom		Possible solution
I have pressed the	•	Check the power cable and power adapter are connected.
Power button, but my
Power button, but my	•	Check the Power button indicator.
computer cannot start		- If the indicator does not light up, your computer is not being
up.
up.		supplied power from an external power source via the power
		supplied power from an external power source via the power
		adapter. Check the connection between your computer, the
		power adapter, and the nearby outlet.
		- If the indicator flashes in blue, your computer has entered
		Sleep mode. Move your mouse or click any button on the
		keyboard to wake the system.
		- If the Power button indicator lights up in blue, the computer
		is being supplied normally with power. Reconnect the power
		adapter and restart the system.
	•	Check if the LCD display power indicator stays in green.
		- If the indicator lights up in amber, your monitor has entered
		Sleep mode. Press the Power button on the front panel to
		turn on the screen.
	•	Certain operating system files may be damaged or missing. If
		so, you have to back up all your data first, and then recover
		your system. Check the supplied System Recovery and Driver
		Disk for details.

ViewSonic VPC101

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Contents VPC101 All-in-One PC ViewSonicModel No. VS12602 Compliance Information For U.S.AFor Canada CE Conformity for European CountriesETSI EN 300 328V1.7.1 EN 301 489-01 V1.6.1 EN Important Safety Instructions Declaration of RoHS Compliance Copyright Information U.S. Patent NumbersProduct Registration For Your RecordsTable of contents Using the webcam Running ViewSonic Recovery Manager Running Recovery Disc Creation ToolUsing the recovery DVD Frequently asked questions FAQOverview of your documentation Document typeTypographics Printed documentationPackage contents Standard itemsGetting to know the PC Touring the PCFront view DescriptionGetting to know the PC Rear viewYou can adjust the back computer stand to enable it to stand Right-side view Left-side view Wired keyboard and mouseSpecial keyboard buttons front view Function key Performed taskOverview of the wired mouse front view Indicator lightsActivities Setting up the PC Preparing to setup your PCSetting up the PC Connecting the powerConnecting the wired keyboard and mouse Customizing the mouse settingsTurning on the PC Turning off the PCConfiguring the display Brightness controlConnecting to the Internet Using the PCConnecting to a wired network Using the PC Connecting to a wireless network for select modelsUsing the webcam Using the optical disc drive Inserting a discMedia Type Read2. Gently pull out the disc tray 4. Gently push the disc tray back into the disk slotWriting to a disc Reading a discRemoving a disc Using memory cards Your system will automatically detect the inserted memory card and then display the content of the memory card Using the touch screen for select models Selecting items with your touch screenUsing the Peripheral Devices Connecting USB devicesUsing the Peripheral Devices Removing USB devicesCleaning the screen and computer Cleaning and careScreen and computer Cleaning and care CDs and DVDs ViewSonic Wizard CD and System Recovery and Driver DiskCleaning the discs Storing your computerCleaning your keyboard and mouse Keyboard and mouseBIOS Setup Utility When to Use the BIOS Setup UtilityArea BIOS Setup UtilityDescriptions Advanced BIOS Features menu Standard CMOS Features menuMenu Load Optimized Defaults menu To select a boot device manually, press F9when the ViewSonic logo appears on the screen during system startup. The Boot MenuSave & Exit Setup menu Set Password menuExit Without Saving menu When to Use System Recovery System RecoveryRunning ViewSonic Recovery Manager System Recovery System recovery is initiated and the following screen appears4. Click OK 5. Another confirmation message appears, as below. Click OK8. Click OK to restart your All-in-One PC 7. After the system has been restored, the following window appearsRestarting may take several seconds to finish Running Recovery Disc Creation Tool 5. Click YES 10. Store the recovery disc in a safe place for future use 6. Insert a blank disc when prompted to do so, and then click YES7. Click OK to continue Using the recovery DVD ViewSonic VPC101 Frequently asked questions FAQ TroubleshootingPower problems Troubleshooting Internet access problemsOptical discs problems Display problems Keyboard and mouse problems Sound and microphone problems Miscellaneous problems Model SpecificationsVPC101 Specifications Other information Customer SupportYou will need the product serial number Country/RegionLimited Warranty Other information2. Any other damages, whether incidental, consequential or otherwise