Konica Minolta AF-2840 instruction manual Troubleshooting and Technical Support, Solution

Page 86

TROUBLESHOOTING AND TECHNICAL SUPPORT

This section covers minor problems with scanner operation. For major problems or damage, or if a problem continues to reoccur frequently, contact your dealer or a Minolta service facility.

SYMPTOM or MESSAGE

SOLUTION

 

 

When starting up the utility software, Error=4 –

Confirm the cable is securely connected between the comput-

could-not-confirm-scanner-connection message

er and scanner. Turn the scanner off and on. Click OK to con-

appears.

tinue.

 

 

When starting up the utility software, an error mes-

Close the scanner door. Click OK to continue.

sage appears.

 

 

 

• The utility software freezes.

Turn off the scanner. Shut down the image-processing appli-

cation and increase its memory allocation. Restart the com-

• The scanning time increases.

puter and scanner.

 

 

 

 

Confirm color negative film is selected in the main window,

Unusual image color when scanning color negative

and rescan the image, or color balance the image using the

film.

DiMAGE Scan Dual III Utility’s image-processing tools. If the

 

problem is not solved, reinstall the scanner utility software.

 

 

The scanned image is not sharp.

Select an autofocus option in the preference window, or use

point AF or manual focus.

 

 

 

Cannot-verify-home-position message appears dur-

The film holder was hindered during the scan. Turn off the

ing scanning.

scanner, and restart the computer.

 

 

Cannot scan APS film, and initial loading failed. The

Press the eject button on the scanner, and remove the APS

adapter after rewinding is completed. Reinsert the holder into

error-during-film-transportation or error-during-

the scanner. If the problem persists, remove the adapter and

rewind message appears.

do not insert it again; it may damage the film or scanner.

 

 

 

The scanner indicator lamp blinks rapidly.

Close the door, and shut down and restart the scanner, utility,

and application.

 

 

 

The set-holder message appears.

Reload the holder into the scanner.

 

 

The holder-does-not-match-selected-film message

Set the correct film format in the DiMAGE Scan Dual III Utility

appears.

or insert the correct holder into the scanner.

 

 

The film-not-found-in-APS-holder message

Insert an APS cassette into the APS adapter.

appears.

 

 

 

The preview image displays unusual color repro-

Remove the film holder and close the scanner door. Press

shift+control+I (Windows) or command+shift+I (Macintosh) to

duction.

reinitialize the scanner.

 

 

 

For Macintosh

Increase the amount of the system’s largest unused block of

 

When Pixel Polish is active, the image blacks out or

memory to more than 128MB. See instructions on the facing

“Insufficient memory. Pixel Polish processing failed,”

page.

message appears.

 

 

 

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Contents AV-A209 Color Examples Tone-curve correctionsSelective-color palette Before YOU Begin Table of Contents Page Table of Contents Page For Proper and Safe USE Page Package contents System RequirementsIBM PC/AT compatible computers PolishInstalling the utility software Windows InstallationBefore installing the utility software Page Installing the utility software Macintosh Page Windows Installing Adobe Photoshop ElementsLaunching the scanner utility from Photoshop Elements MacintoshNames of parts Before scanner setup Connecting the USB cableTurning on the scanner Connecting the AC adapterDisconnecting the scanner Turning off the scannerLoading the film Where is the emulsion?Film formats Handling filmLoading mounted slides Loading a film holder into the scanner Using the FH-U1 and SH-U1 film holdersUsing the APS Adapter AD-10 sold separately Ejecting a film holder Launching the Easy Scan Utility Easy Scan UtilityUsing the Easy Scan Utility Canceling an index scan, prescan, or final scan Macintosh Page Pixel Polish button Auto Dust Brush button File types BMPAdvanced scanning p Dimage Scan Dual III UtilityBasic scanning p Image processing pSelecting the film format and type Launching the DiMAGE Scan Dual III UtilityLaunching the utility from an image-processing application Dimage Scan Dual III Utility Basic ScanningIndex scan Main window and index scan tabSelecting index thumbnails Canceling the index scanMaking an index scan Flip and rotate images Fit-to-window button Prescan Main window and prescan tabMagnifying tool Making a prescanGrab tool Auto croppingPrescanning the cropped area CHP button APS filmManual cropping Auto Dust Brush Removing the effect of dust Pixel Polish Correcting images automatically Main window and Pixel Polish tabPage Making the final scan using Jobs Quitting the DiMAGE Scan Dual III Utility Setting scanner preferences Dimage Scan Dual III Utility Advanced ScanningPage Exposure-control tab Saving exposure settings Loading exposure settingsMore index scan functions Reverse frame orderLoading an index file Saving the index imagesSaving an index file Autoexposure control More prescan functions AE area selection AE lockFocusing the scanner More prescan functions Point AF AutofocusManual focus Inputting scan settings manually Scan setting windowAbout resolution and output size Scan setting examples Saving scan settings as a Job Deleting a JobCustom Wizard Page Setting the output color space Color matchingPage Setting the monitor ICC profile Scanner color profilesColor matching recommendations Output Color Space Monitor RGBDimage Scan Dual III Utility Image Processing Image processing toolsMain window and image-correction tab Image processing glossary Guide to image processing toolTools and functions Effects Undoing and redoing image corrections Tracking image corrections Snapshot buttonComparing pre and post correction images Saving image correctionsLoading image-correction Jobs Complementary colorsVariation palette Brightness, contrast, and color balance palette Tone curve and histogram corrections Using tone curves Tone curve and histogram paletteDrawing tone curves by freehand Short guide to tone curve corrections Bringing out detail in the shadowsIncreasing image contrast Correcting colorHistogram corrections Tone curve / histogram auto setting White, gray, and black point corrections Setting the white and black-point values Selective-color paletteUnsharp mask Hue, saturation, and lightness palette 35mm film JOB File ListsAPS film Installed Files and Folders Mac OS 8.6 Mac OSTroubleshooting and Technical Support SolutionChecking Scanner Installation Windows Pixel Polish and Mac OSWarranty and product registration Technical supportTechnical Specifications RAMAN Introduction to Color Primary RGB and secondary CMY colorsComplementary colors Hue corrections Complementary colors pHSB color model p Universal Copyright Convention AV-A209
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