Konica Minolta 282, 222, 362 manual Unable to Fax, Symptom Probable cause Action

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Troubleshooting

4Troubleshooting

4.1Unable to Fax

4

This chapter explains the troubleshooting procedures for possible malfunc- tions.

Perform the following troubleshooting procedures, in order, if the fax cannot be sent after the send command is applied.

	Symptom	Probable cause	Action
	The message “No	The fax driver specified for faxing	Check the printer name selected.
	printers are con-	may not be compatible with the
	nected.” or “Print	printer controller.
	error” appears.
	error” appears.	The network cable, or USB cable is	Check that the cable is connected
		The network cable, or USB cable is	Check that the cable is connected
		disconnected.	properly.

		An error has occurred in this ma-	Check this machine’s control pan-
		chine.	el.

		Available memory space is not suf-	Perform a test print to check
		ficient.	whether faxing is possible.

	The machine does	The fax driver specified for faxing	Check the printer name selected.
	not start faxing al-	may not be compatible with the
	though the printing	printer controller.
	operation was com-
	operation was com-	The network cable, or USB cable is	Check that the cable is connected
	pleted on the com-	The network cable, or USB cable is	Check that the cable is connected
	puter.	disconnected.	properly.
		An error has occurred in this ma-	Check this machine’s control pan-
		chine.	el.

		A print job is queued in this ma-	Check the job order on the Active
		chine, delaying printing.	Jobs list of the machine’s control
			panel.

		If the account track settings have	Enter the correct department name
		been applied, an unregistered de-	(or password).
		partment name (or password) may
		have been entered.

		If user authentication settings have	Enter the correct user name and
		been specified, an unregistered	password.
		user name or password may have
		been entered.

		Available computer memory space	Perform a test print to check
		is not sufficient.	whether faxing is possible.

		The connection of this machine to	Consult with the network adminis-
		the network is not yet established	trator.
		(while connecting to a network).

If the problem persists after all of these procedures have been performed, read the User’s Guide [Copy Operations], [Network Scanner Operations] or [Print Operations].

Fax Driver

4-2

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Contents User’s Guide Fax Driver Operations Introduction Energy StarWhat is an Energy Star Product? OpenSSL Statement OpenSSL LicenseOriginal SSLeay License Kerberos Page Software License Agreement Page Contents Installing the fax driver using the Add Printer Wizard Installing the fax driver using Plug and PlayUninstalling the fax driver SettingsSpecifying the Layout tab settings Specifying the Stamp/Composition tab settingsSpecifying the Configure tab settings Using a phone bookAbout this manual Structure of the manualNotations Screen images in this user’s guideUsing this user’s guide Overview Printer controller Role of the printer controllerFlow of the PC-FAX operation Operating environment Compatible computers and operating systemsWindows Setting up the system Network connectionDetail Local connection Installing the fax driver Connection and installation procedures Windows 2000/XP/ServerWindows Vista/Server Windows NT Automatic installation using the installer Installer operating environmentSettings of this machine To install the fax driver ReminderFax Driver Page Page Fax Driver Installing the fax driver using the Add Printer Wizard IP address setting for this machineLPD setting for this machine Specifying the RAW port number for this machineFor Windows XP/Server Page Page Fax Driver For Windows Vista/Server Page Page For Windows 2000/NT Page Page Installing the fax driver using Plug and Play For Windows Vista/Server For Windows Uninstalling the fax driver When the fax driver contains the delete functionWhen the fax driver does not contain the delete function Page Installing the fax driver Setting up the fax driver Windows Sending a fax Fax operationsFax Driver Page Selecting a recipient from the phone book Creating a fax cover sheet Setting up the fax driver Windows Page Page Page Settings Common settingsFAX tab Basic tabConfigure tab Settings tabLayout tab Stamp/Composition tabSpecifying the FAX tab settings Specifying the Basic tab settings Specifying a custom sizeSpecifying user authentication settings Specifying the account track settings Setting up the fax driver Windows Specifying the Layout tab settings Printing multiple pages on one page N in 1, Poster ModeReminder Specifying the Stamp/Composition tab settings Sending with an watermarkEditing a watermark Fax Driver Specifying the Configure tab settings Selecting an optionFax Driver Using a phone book Adding a recipient to the phone bookPage Page Editing a phone book Setting up the fax driver Windows Page Saving the driver settings Saving the driver settingsDetail Recalling the settings Editing the settingsImporting and exporting the driver settings Troubleshooting Symptom Probable cause Action Unable to FaxError message Message Cause and remedyAppendix Glossary Term DefinitionHttp PDL Smtp Index Index 2-2Windows Server Windows Vista Windows XP Fax Driver Http//konicaminolta.com