ViewSonic VS13789 manual Troubleshooting

4-2 Troubleshooting

If you encounter any problem when you’re using this wireless network card, don’t panic! Before you call your dealer of purchase for help, please check this troubleshooting table, the solution of your problem could be very simple, and you can solve the problem by yourself!

Scenario	Solution
I can’t find any wireless	1.	Click ‘Rescan’ for few more times and see if you
access point / wireless		can find any wireless access point or wireless
device in ‘Site Survey’		device.
function.	2.	Please move closer to any known wireless
		access point.
	3.	‘Ad hoc’ function must be enabled for the
		wireless device you wish to establish a direct
		wireless link.
	4.	Please adjust the position of network card (you
		may have to move your computer if you’re using
		a notebook computer) and click ‘Rescan’ button
		for few more times. If you can find the wireless
		access point or wireless device you want to
		connect by doing this, try to move closer to the
		place where the wireless access point or
		wireless device is located.
Nothing happens when	1.	Please make sure the wireless network card is
I click ‘Launch Config		inserted into your computer’s USB port. If the
Utility’		WPD-100 utility’s icon is black, the network card
		is not detected by your computer.
	2.	Reboot the computer and try again.
	3.	Remove the card and insert it into another USB
		port.
	4.	Remove the driver and re-install.
	5.	Contact the dealer of purchase for help.
I can not establish	1.	Click ‘Connect’ for few more times.
connection with a	2.	If the SSID of access point you wish to connect
certain wireless access		is hidden (nothing displayed in ‘SSID’ field in
point		‘Site Survey’ function), you have to input
		correct SSID of the access point you wish to
		connect. Please contact the owner of access
		point to ask for correct SSID.
ViewSonic WPD-100		50